Service Desk Operator

2 weeks ago

Liverpool, United Kingdom Page Personnel - UK Full time

Forefront of client support
- Support the digital transformation journey

**About Our Client**:
Our client provides individual investment and wealth management services for private clients, charities, trustees and professional partners.

**As a Support Desk Representative, your responsibilities will include**:

- Providing assistance to clients and colleagues by addressing their requests and guiding them through process, experience, and system-related queries.
- Directing end-users to available supporting material or information to enhance their experience and empower them to self-serve in the future.
- Prioritising and managing client queries, ensuring timely resolution and escalating significant issues to the appropriate stakeholders, both internally and externally.
- Recording, tracking, and effectively communicating the progress and resolution of all issues.
- Adhering to processes and policies to uphold the highest standards of risk management and compliance.
- Collaborating on the improvement of supporting documentation for clients and colleagues, incorporating feedback and suggestions.
- Documenting and sharing new issues and insights within the team to facilitate knowledge sharing and best practices.
- Maintaining a high level of client experience and capturing feedback for continuous learning and improvement.
- Shifts working within the service desk opening hours, which are from 8am to 6pm, Monday to Friday, and 8am to 1pm on Saturdays. You may be required to work Saturdays and occasionally outside of regular hours to support new product releases.

**The Successful Applicant**:

- Solid experience and demonstrated expertise in working with CLM systems.
- Strong communication skills and the capability to effectively guide others.
- Exceptional listening skills and the ability to empathise with others.
- Genuine passion for delivering exceptional client service and enhancing overall experience.
- Proficient problem-solving and decision-making abilities.
- Aptitude for identifying patterns and trends in query flow to contribute to team improvement.
- Patience, resilience, and efficient time management skills, particularly in high-pressure situations.
- Enthusiasm for learning and a commitment to continuous improvement.
- Ability to work collaboratively as a team player and handle multiple tasks in a fast-paced environment.
- Adaptability, flexibility, and a proactive attitude towards taking responsibility for assigned tasks.

**What's on Offer**:
Here are the benefits of working for this company:

- Excellent opportunities for career progression and development within the organisation.
- Bonus incentives based on performance.
- Regular salary reviews to ensure competitive compensation.
- Gym benefits, including discounts on fitness facilities and access to hotel amenities through the company benefit portal.
- Generous pension scheme
- Death in service benefit
- 25 days of annual leave, with the option to purchase an additional 5 days (not inc bank holidays)
- Ride-to-work scheme to encourage and support active commuting.
- The company fosters a supportive environment for career growth, offering paid education opportunities.
- Comprehensive training program, consisting of 2 to 3 months of initial training followed by a hybrid mode for continued learning and development.
- Contact
- Leah Owens
- Quote job ref
- JN-062023-6101716
- Phone number
- +44 151 255 3767

  • IT Service Desk Analyst

    24 hours ago

    Liverpool, United Kingdom Telent Technology Services Limited Full time

    IT Service Desk Analyst Location: Bootle, Liverpool office based Job type: Full time, permanent Shift / hours: 37.5 hours per week, Monday-Friday Ref: (00)547 Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool office, due to support new work as part of our Managed Service offering. This is...

  • IT Service Desk Analyst

    1 day ago

    Liverpool, United Kingdom Telent Technology Services Limited Full time

    IT Service Desk Analyst Location: Bootle, Liverpool office basedJob type: Full time, permanentShift / hours: 37.5 hours per week, Monday-Friday Ref: (00)547Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool office, due to support new work as part of our Managed Service offering. This is an...

  • Help Desk Operator

    7 days ago

    Liverpool, Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company DescriptionReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for...

  • 1st Line Service Desk

    1 month ago

    Liverpool, United Kingdom Matt Burton Full time

    MBA are proud to partner one of Liverpool's most innovative finance organisations in their search for a 1st Line Service Desk Analyst on a permanent basis. As 1st Line Service Desk Analyst you will be the first line response for all ticket requests, work as part of a team and individually troubleshoot. Secondary Duties: Provide all other business critical...

  • Service Desk Analyst | Vacancies | SearchDATA Group

    3 weeks ago

    Liverpool, United Kingdom SearchData Full time

    SearchDATA Group have partnered with a law firm that lives and breathes innovation. From the moment they were founded they began making waves in the industry and have continued to do so ever since. Operating out of Liverpool, they intend to grow their office into a hub for their services throughout the whole of the UK. If you want to be a part of this...

  • Help Desk Operator

    7 days ago

    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company DescriptionReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for...

  • Help Desk Operator

    1 week ago

    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company DescriptionA leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.  Role DescriptionThis is a full-time on-site role for a Help Desk Operator...

  • Help Desk Operator

    1 week ago

    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company DescriptionA leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.  Role DescriptionThis is a full-time on-site role for a Help Desk Operator...

  • Help Desk Operator

    1 week ago

    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company Description A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.   Role Description This is a full-time on-site role for a Help Desk...

  • Help Desk Operator

    1 week ago

    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company Description A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.   Role Description This is a full-time on-site role for a Help Desk...

  • Help Desk Operator

    7 days ago

    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company DescriptionA leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.  Role DescriptionThis is a full-time on-site role for a Help Desk Operator...

  • Help Desk Operator

    1 week ago

    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company DescriptionA leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.  Role DescriptionThis is a full-time on-site role for a Help Desk Operator...

  • Help Desk Operator

    1 week ago

    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company Description A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.   Role Description This is a full-time on-site role for a Help Desk...

  • Service Desk Analyst/IT Support

    1 month ago

    Liverpool, United Kingdom Agility Resoucing Full time

    Permanent My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. The suitable candidate will help to provide support to users of all IT Business Services and assist in the deployment and management of the IT Business Services. Training can be provided, enthusiasm and willingness to learn are...

  • Help Desk Operator

    7 days ago

    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Job DescriptionCompany DescriptionA leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.  Role DescriptionThis is a full-time on-site role for a Help...

  • Service Desk Analyst

    1 month ago

    Liverpool, United Kingdom Agility Resoucing Full time

    Location United Kingdom,--Liverpool Job Type Permanent Description My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. Within the role you will have a range of responsibilities and each day will be different. The suitable candidate will help to provide support to users of all IT Business...

  • Support Desk Representative

    4 weeks ago

    Liverpool, United Kingdom Rathbones Full time

    A rewarding place to work. At Rathbones, We invest in everyone's tomorrow - that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business. **Department**: Client Online Support Desk **Location**:...

  • Digital Customer Service

    4 weeks ago

    Liverpool, United Kingdom North West Ambulance Service Full time

    The opportunity has arisen for a Digital Customer Support representative to work within the IT Department, supporting users from across the Trust. Excellent customer service and interpersonal skills are required. You will be part of the Digital Support Desk team, on the front line of the IT department answering phone calls from users and logged requests via...

  • Operator Coordinator

    1 week ago

    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company Description A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.   This is a full-time on-site role for a Help Desk Operator located in...

  • Operator Coordinator

    1 week ago

    Liverpool, United Kingdom ELSAR Group Ltd Full time

    Company Description A leading Facilities Management, Maintenance and Construction business. They work with some of the UK's most renowned organisations to deliver minor and major infrastructure, construction and building maintenance services for public and private sectors nationwide.   This is a full-time on-site role for a Help Desk Operator located in...