ECS | SC Cleared Deskside Engineer | annan
4 weeks ago
Deskside Engineer
Perm- 32000
Annan on site Mon- Thurs 07:30- 17:00
Key responsibilities;
- To replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution with minimum inconvenience to the end user
- Perform Break fix on all desktop equipment
- To perform IMAC activities
- To perform daily backup checks as required
- Complete all allocated calls and maintain regular contact with Workflow Managers
- To diagnose problems accurately using all the available resources and technical knowledge
- To provide timely, quality solution keeping the customer updated and escalating if required
- Refer to relevant procedures to perform role
- Ensure administration is satisfactory and up to date
- To carry out all reasonable tasks as requested by Tialis
- Periodically review Daisy Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
- Carry out any 'ad hoc' tickets/non ticketed/project work as and when required.
- To be compliant with health and safety company policy and legislation at all times.
Knowledge, Skills & Experience
- Customer liaison skills
- Interpretation of data & actions
- Decision making.
- Windows OS literate
- Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
- Experience with Active Directory (not essential)
- Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
- Experience with network fault troubleshooting (not essential)
- Experience with Network builds (not essential)
- Experience with network printer installs and configuration (not essential)
- Experience with Microsoft applications
- Experience with VPN and remote work on machines
- Good troubleshooting skills
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
JBRP1_UKTJ
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