ECS | SC Cleared Deskside Engineer | annan

4 weeks ago


Annan Dumfries amp Galloway, United Kingdom ECS Full time

Deskside Engineer

Perm- 32000

Annan on site Mon- Thurs 07:30- 17:00

Key responsibilities;

  • To replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution with minimum inconvenience to the end user
  • Perform Break fix on all desktop equipment
  • To perform IMAC activities
  • To perform daily backup checks as required
  • Complete all allocated calls and maintain regular contact with Workflow Managers
  • To diagnose problems accurately using all the available resources and technical knowledge
  • To provide timely, quality solution keeping the customer updated and escalating if required
  • Refer to relevant procedures to perform role
  • Ensure administration is satisfactory and up to date
  • To carry out all reasonable tasks as requested by Tialis
  • Periodically review Daisy Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
  • Carry out any 'ad hoc' tickets/non ticketed/project work as and when required.
  • To be compliant with health and safety company policy and legislation at all times.

Knowledge, Skills & Experience

  • Customer liaison skills
  • Interpretation of data & actions
  • Decision making.
  • Windows OS literate
  • Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
  • Experience with Active Directory (not essential)
  • Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
  • Experience with network fault troubleshooting (not essential)
  • Experience with Network builds (not essential)
  • Experience with network printer installs and configuration (not essential)
  • Experience with Microsoft applications
  • Experience with VPN and remote work on machines
  • Good troubleshooting skills

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

JBRP1_UKTJ



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