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Ecs | Sc Cleared Deskside Engineer | Annan

1 month ago

Annan, United Kingdom Ecs Full time

Deskside Engineer If you want to know about the requirements for this role, read on for all the relevant information.
Perm- 32000 Annan on site Mon- Thurs 07:30- 17:00 Key responsibilities; To replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution with minimum inconvenience to the end user Perform Break fix on all desktop equipment To perform IMAC activities To perform daily backup checks as required Complete all allocated calls and maintain regular contact with Workflow Managers To diagnose problems accurately using all the available resources and technical knowledge To provide timely, quality solution keeping the customer updated and escalating if required Refer to relevant procedures to perform role Ensure administration is satisfactory and up to date To carry out all reasonable tasks as requested by Tialis Periodically review Daisy Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
Carry out any 'ad hoc' tickets/non ticketed/project work as and when required.
To be compliant with health and safety company policy and legislation at all times.
Knowledge, Skills & Experience Customer liaison skills Interpretation of data & actions Decision making.
Windows OS literate Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls Experience with Active Directory (not essential) Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives Experience with network fault troubleshooting (not essential) Experience with Network builds (not essential) Experience with network printer installs and configuration (not essential) Experience with Microsoft applications Experience with VPN and remote work on machines Good troubleshooting skills ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
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