IT Infrastructure Engineer

Join Our Team as an IT Infrastructure Engineer

We are seeking a skilled IT Infrastructure Engineer to join our team at Lucid Support Services Ltd. As an IT Infrastructure Engineer, you will be responsible for providing hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA).

Key Responsibilities:

• To replace desktops, laptops, monitors, and phones when applicable, enabling a quick resolution with minimum inconvenience to the end user.
• To provide timely, quality solutions keeping the customer updated and escalating if required.
• Periodically review security policies to ensure full compliance with current legal, regulatory, and company requirements.
• Carry out any 'ad hoc' tickets/non-ticketed/project work as and when required.
• To be compliant with health and safety company policy and legislation at all times.
• Interpretation of data & actions.
• Windows OS literate.
• Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls.
• Experience with network fault troubleshooting (not essential).
• Experience with Network builds (not essential).
• Experience with network printer installs and configuration (not essential).
• Experience with Microsoft applications.
• Experience with VPN and remote work on machines.

Requirements:

• IT engineering experience - ideally 2 years.
• A good understanding of networks and Windows Operating systems.
• Knowledge of specific customer software desirable.
• Full UK Driving Licence.