Windows Engineer
4 weeks ago
Deskside Engineer Perm- 32000
Annan on site Mon- Thurs 07:30- 17:00
Key responsibilities;
To replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution with minimum inconvenience to the end user
Perform Break fix on all desktop equipment
To perform IMAC activities
To perform daily backup checks as required
Complete all allocated calls and maintain regular contact with Workflow Managers
To diagnose problems accurately using all the available resources and technical knowledge
To provide timely, quality solution keeping the customer updated and escalating if required
Refer to relevant procedures to perform role
Ensure administration is satisfactory and up to date
To carry out all reasonable tasks as requested by Tialis
Periodically review Daisy Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
Carry out any 'ad hoc' tickets/non ticketed/project work as and when required.
To be compliant with health and safety company policy and legislation at all times.
Knowledge, Skills & Experience
Customer liaison skills
Interpretation of data & actions
Decision making.
Windows OS literate
Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
Experience with Active Directory (not essential)
Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
Experience with network fault troubleshooting (not essential)
Experience with Network builds (not essential)
Experience with network printer installs and configuration (not essential)
Experience with Microsoft applications
Experience with VPN and remote work on machines
Good troubleshooting skills
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
JBRP1_UKTJ
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