IT Support Specialist

2 weeks ago


Annan, Dumfries and Galloway, United Kingdom Lucid Support Services Ltd Full time
Job Overview

We are seeking a skilled IT Support Specialist to join our team at Lucid Support Services Ltd. This is an exciting opportunity for someone with experience in hardware and software support to work with our clients.

Estimated Salary: £32,000 per annum

Location: Northwest England

About the Role
  • The ideal candidate will have a minimum of 2 years of experience in IT engineering, with a solid understanding of networks and Windows Operating systems.
  • You will be responsible for providing hardware and software support for IT products both remotely and on-site, adhering to the Service Level Agreement (SLA).
  • This includes replacing desktops, laptops, monitors, and phones when necessary, ensuring a prompt resolution with minimal disruption to end-users.
Key Responsibilities
  • Offer timely, quality solutions while keeping customers informed and escalating issues as needed.
  • Regularly review Daisy Security Policies to ensure compliance with current legal, regulatory, and company requirements.
  • Perform 'ad hoc' tasks, including tickets and project work, as required.
  • Maintain health and safety compliance at all times.
  • Analyse data and take appropriate actions.
  • Demonstrate proficiency in Windows OS.
  • Display basic knowledge of Server OS and navigation, serving as an additional resource for smart hands calls.
  • Familiarity with network fault troubleshooting, network builds, and network printer installs is desirable but not essential.
  • Prior experience with Microsoft applications and VPN/remote work on machines is advantageous.

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