Customer Service

1 month ago


Leeds, United Kingdom Manpower Group (UK) Full time

You will responsible for investigating and resolving invoice disputes to allow for payment. As a Customer Service Administrator you will be working closely with our accounts receivable team, warehouse and customer service team along with internal and external customers. You will maintain a high standard of performance, contributing to achieving the overall department standards and targets and showing a customer centric mindset.

Duties will include (but are not limited to)

  • Working with external customers and internal sales representatives to provide solutions for invoice disputes
  • Process customer credits and debits with accuracy, and following correct procedures
  • Establish and promote customer relationship building, providing customer focus and feedback to the established management groups
  • Assist in the development of a working environment for their team that fosters commitment, high energy, innovation, teamwork, customer dedication and continuous improvement

You will have

  • Displayed strong attention to detail
  • Excellent communication skills, both verbal and written with a high attention to detail
  • Strong collaboration skills and ability to build partnerships internally and externally
  • A self-motivated, committed team player
  • Takes initiative/ownership with a positive approach to problem solving - solution orientate
  • Proficient in basic computer packages (Word, Excel & Outlook)
  • SAP knowledge is an advantage
  • Able to work well under pressure in a demanding environment
  • Customer focused & goal orientated

This role is offered on a full time basis working 37 hours per week between the hours of 8.30am-6.15pm, Monday to Friday only.

The role is based at large prestigious site in Beeston, Leeds. Competitive salary of £12.87 for the first 12 weeks, rising to £13.85 thereafter.

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