Customer Service
3 weeks ago
Customer Service Advisor
Leeds City Centre
£22,300 - £23,500
Monday - Friday 9am - 5.30pm
Perm
Are you passionate about delivering outstanding customer service? Do you have ambitions of progressing in a global organisation? Have experience within financial services? We have an amazing opportunity for Customer Service Advisors to join a growing team in Leeds City Centre
We're looking for someone who has a proven track record of providing exceptional customer service in an FCA regulated environment. Our client, based in a gorgeous Leeds City Centre office, is experiencing a period of sustained growth in their customer service team. They invest heavily in their people, providing world-class training, career progression and brilliant benefits
Benefits;
- Internationally recognised qualification fully funded by the business
- 23 days annual leave + bank holidays
- Bright, modern and spacious offices
- Discounted gym membership
- Discounted health insurance
- Employee assistance programme
- Opportunity to take part in charitable activities
The purpose of the role is to connect customers with their assets - safely, securely and responsibly. You'll be a great fit if you're client focused, adaptive and a team-player.
Duties;
- Respond to inbound telephone calls from customers and their representatives
- Perform ID & Verification checks in line with GDPR regulations & internal procedures
- Develop and demonstrate expert knowledge of the products & procedures
- Escalate queries and complaints to relevant teams
- Use internal systems to effectively respond to queries
- Identify opportunities for process improvements
- Demonstrate strong communication skills
- Customer-focused and have a desire to resolve queries
- Natural problem solver
- Have a great attention to detail
- Confident working within heavily regulated environments
- Have worked within a financial services environment
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