Customer Service
2 weeks ago
Are you ready for a fresh start? Join our Customer Service team at Pacific We are currently seeking enthusiastic individuals for the following position:
**Customer Service Representative**
**Responsibilities**:
- Deliver outstanding customer service on behalf of clients via face to face channels
- Handle customer inquiries, complaints, and requests professionally and promptly
- Identify opportunities to upsell products and services to customers when appropriate
- Effectively communicate with customers, understanding their needs and providing tailored solutions
- Analyse customer interactions to enhance service quality and upsell where possible
- Perform accurate and efficient data entry tasks
- Maintain and update customer records as required
**Skills**:
- Excellent communication skills in English
- Active listening skills
- Ability to analyse customer needs and offer suitable products and services
- Relevant experience is advantageous
This is a fantastic opportunity for individuals passionate about delivering top-notch customer service. In addition to a positive work environment, we offer competitive pay and excellent prospects for career growth.
**Working Hours**:
- Full-time position Monday to Friday
- Part time 25 hours between Monday to Friday
- Each day includes a one-hour unpaid break
**Job Types**: Full-time, Part-time
Pay: From £22,000.00 per year
Expected hours: No less than 25 per week
**Benefits**:
- Company events
- Employee mentoring programme
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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