Customer Service Coordinator

2 weeks ago


Canterbury Kent, United Kingdom New Zealand Frost Fans Limited Full time

Full time
Health, Life and Income Protection Insurances
Smarter farming for a better New Zealand TM
ARL is a high throughput agricultural laboratory which is responsible for the analysis of 100,000 samples per year across soil, plant, water, feed quality and fertiliser. For each of our customers, we believe that data is vital when it comes to enabling smarter farming for a better New Zealand.
The Customer Service Coordinator is a key role responsible for all customer communication and is the link between the lab and our customers. The Customer Service Coordinator will lead the customer facing aspect of business initiatives, developing, and nurturing customer relationships and representing "the voice of customer" within ARL. The role will be responsible for handling all customer complaints and ensuring customers are kept informed and undertake investigations into concerns as needed. You will be skilled at developing and maintaining customer relationships and ensuring all customer issues or concerns are reported to the ARL Manager.
You have a strong work ethic and a flexible and proactive approach. With a desire to deliver first class service, you go the extra mile to find solutions. Minimum of 2-3 years' experience in a Customer Service or Customer facing role.
Excellent time management, planning and organisational skills.
Proficient with MS Office suite.
In return for your skills, we offer a competitive package that includes an array of insurances, laptop, and company clothing allowance, plus excellent training opportunities in a supportive cooperative environment.



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