Customer Service Advisor

3 weeks ago


Canterbury Kent, United Kingdom Cardo Full time

Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents.
Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands. We are currently looking for a Customer Solutions Advisor to join our fast paced customer service team
Keep residents/clients informed and updated at all times ensuring the customer experience/service is met throughout the call and ensure job numbers are provided and summary of the job raised is provided at the end of the call.
Assisting with the Planning Team as and when required, including scheduling in all jobs.
Raise jobs from the Repairs inbox (see daily targets pp per day set by Call Centre Manager)
If a residents/client calls with no show/query – call the operative/subcontractor and then re-book the appointment if required.
Chase up Subcontractors & OOH operatives for their previous days’ completions.
Report to work within set shift times and call the Supervisor in advance if any problems/delays
This role would suit someone with previous customer service experience working in a fast paced customer service environment. 31 days holiday inclusive of bank holidays
- Birthday day off
- Pension
- Wellbeing programme to support staff and family
- At Cardo Group we value diversity. We value our differences such as age, gender, LGBT, ethnicity, religion, and disability.
We are working hard to build a business that is as diverse and inclusive as the communities we serve. Job Type: Fixed term contract



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