Service Coordinator

2 weeks ago

Ashford Kent, United Kingdom Verto People Full time

Service Coordinator / Engineering Coordinator / Service Administrator required to join a global engineering manufacturer.

The Service Coordinator / Engineering Coordinator / Service Administrator shall be office based near Ashford, responsible to plan and schedule the Field Service Engineers work, provide service support, liaise with customers plus the engineering team. Full product training provided.

The successful Service Coordinator / Engineering Coordinator / Service Administrator will ideally have experience in coordinating, scheduling, service support, booking goods in or similar customer service role within engineering. Full product training provided.


Package
Circa 25,000
Pension
Additional Benefits
Onsite Parking
25 days holiday including Bank Holidays


Service Coordinator / Engineering Coordinator / Service Administrator Role
Coordinate the work, assignments, and scheduling of the Service Engineers and profitability of the Service Department.
Contacting customers over the phone to book work and plan for engineers.
Assist in generating quotes for compressor service repairs/maintenance agreements.
Regular use of the company ERP system inputting orders, ordering parts and scheduling field service work.
Responsible for chasing spare parts orders, approving supplier invoices, booking goods in.
Manage on call rotas and coordinating annual leave for the Engineering team.
Liaise with various engineering departments.
Full training provided.


Service Coordinator / Engineering Coordinator / Service Administrator Requirements
Experience working in in coordinating, scheduling, service support, booking goods in or similar customer service role within engineering.
The ability in maintaining good professional working relationships with existing and new customers.
Proven experience as a Service Coordinator, Sales Coordinator, Service & Sales Coordinator, Technical Engineer, Sales Administrator, Inventory Controller or similar.
Experience using ERP systems. Use of tavant, Oracle, ,SAP or similar systems would be advantageous.
Good IT skills and proficient in microsoft office.
Commutable to Ashford.

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