Accommodation and Conference Services Coordinator

2 weeks ago


Canterbury, United Kingdom Canterbury Christ Church University Full time

**Accommodation and Conference Services Coordinator**:
**Job description**

**Background**

The Estates and Facilities Directorate are responsible for a huge range of services across the University, managing the buildings and infrastructure and providing many services to staff, Students, and visitors alike. These include within the Facilities Services divisions: Housekeeping, Security, Accommodation & Conference Services, Catering & Hospitality Services, Facilities Management across the Campus Network, and many other services. All of which with a drive to offer the best experience possible for all our customers and stakeholders.

**The Role**

This position is for a person who can clearly demonstrate a proactive and confident nature, be service led and deliver a solution-based approach across a range of stakeholders in a variety of scenarios. To support the ACS (Accommodation & Conference Services) teams through coordination of administrative procedures and processes. The person will work across internal and external stakeholders, under the guidance and reporting to the Deputy Head, ACS.
- To be the primary contact for Students and clients, responding to all initial enquiries and issues, providing key information, and resolving issues / queries for all areas of the business.
- To be the first point of contact, the postholder will be expected to make decisions and resolve low and moderate issues and deliver a first-class service.
- To ensure that all the administrative processes and procedures that support the efficient operation of the accommodation and conference services teams and services are in place and working efficiently.
- To effectively maintain all the data and administrative tasks across the depts.
- To deliver an excellent student/customer experience.
- To deliver reports as requested from the systems.

**The Person**

The post holder will be expected to be the lead customer facing aspect of the department, open to all enquiries and queries from students, staff, and external clients. The post holder must be able to respond in a timely and professional manner, using their own decision-making processes to ensure the customers queries are dealt with in the first instance, or triaged to the relevant individual/department.

You must be able to demonstrate excellent communication and service skills, an attention to detail and the ability to work under pressure, be a team player, and have high levels of customer / client service standards.

Qualified to at least GCSE level in Maths and English with good IT, organisational skills, and the ability to both works effectively as part of a team, whilst also being able to work pro-actively and on their own initiative are essential requirements.

Desirable requirements: HE / FE / Support role experience, and a willingness / interest in learning about the needs of students in Accommodation and the Housing sector, and /or interest on the conferencing arm of the business, Customer Service industry knowledge and basic project management experience would also be advantageous.

**Additional information**
- Canterbury Christ Church University is in the world-famous Cathedral city amongst stunning history and heritage. Canterbury is a thriving international destination, with many students and staff choosing to study and work here, making this historic, cosmopolitan city vibrant and culturally diverse.

Equalityatcccu

**How to apply**-
**button below. To gain further details about this post please visit our Vacancies page**:

- Prior consideration will be given to applicants in the University’s redeployment pool._



  • Canterbury, United Kingdom EllisKnight International Recruitment Full time

    **Assistant Accommodation Manager** We are delighted to be recruiting for this fantastic opportunity to work for a luxury student accommodation provider at their property in Canterbury. This is a full time role, working 9am - 5:30pm, Monday - Friday. **The role**: - Ensure that all visitors and residents receive a warm, friendly and informative welcome -...


  • Canterbury, United Kingdom Porchlight Full time

    The Rough Sleeping Initiative partnership including Canterbury City Council and Porchlight are delivering support services to rough sleepers in the districts to secure and maintain accommodation and develop independent living skills. The RSI Accommodation Worker will work closely with the Rough Sleeping Initiative Team to provide strength-based support to...


  • Canterbury, United Kingdom Huntress Full time

    **Job Title**: Customer Service Coordinator **Salary**: £20-24,000 **Location**: Canterbury **Key Responsibilities**: - To establish and build strong customer relationships and provide excellent levels of customer service - Prepare all customer quotations and process customer orders through to shipment - Deal with any customer complaints where...


  • Canterbury, United Kingdom Kent and Medway NHS and Social Care Partnership Trust Full time

    Discharge Coordinator role within the Patient Flow team at St. Martins involves working with Younger and Older Adults. Patient Flow is responsible for coordinating both early and complex discharges across the trust, minimising delays and maximising bed capacity. We are looking for an individual with a good understanding of acute inpatient care who will be...


  • Canterbury, United Kingdom Brookwood Search and Selection Full time

    Brookwood are looking for a student accomodation cleaner to work in Canterbury CT1 2YA. This is a long term contract position Hours are 0800am - 1500pm £12 per hour General cleaning of student accomodation facility and halls


  • Canterbury, United Kingdom English in Action Ltd. Full time

    **About us** English in Action Ltd. is a small business in Canterbury. We are the original provider of intensive English project weeks in student's own school. Our teachers travel all over the world delivering our courses and we have a reputation for professionalism and reliability. Our work environment includes: - Modern office setting - Work-from-home...


  • Canterbury, United Kingdom Canterbury Christ Church University Full time

    **Graduation Coordinator**: **Job description** **Graduation Coordinator (Graduation Team - Marketing and Communications)** - Salary range Grade E (£25,642 - £27,929 per annum) **Background** - The Graduation Team are responsible for organising Graduations held at Canterbury and Rochester Cathedral and also on-campus Award Ceremonies throughout the year...


  • Canterbury, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    Our Organisational Development, Staff Experience and Equality, Diversity and Inclusion Teams have recently grown in number to build on the strides we've taken in recent years. We're big on impact, so our new Staff Experience Coordinator will join a diverse, high-performing team who take real pride in making a difference. Our Coordinator will work closely...

  • Research Coordinator

    4 weeks ago


    Canterbury, United Kingdom Canterbury Christ Church University Full time

    **Research coordinator**: **Job description** **PLEASE ONLY APPLY USING THIS LINK FOR KMMS**: Do you have experience of working in an administrative and/or customer facing role within a professional environment? Are you able to work well and accurately under pressure, using initiative to prioritise and meet conflicting deadlines? If so, we have a 12-month...


  • Canterbury, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    An exciting opportunity has a risen for a Lung Cancer MDM coordinator to join a dynamic team. Ideally you will have experience of working unsupervised and you will possess sound interpersonal skills including excellent communication, clerical, customer service and organisational skills. **Thank You.


  • Canterbury, United Kingdom Kent Recruitment Bureau Full time

    Canterbury Campus | Hybrid | £24,285 to £27,131 Permanent | Full-time | CSF-821-24-R-R Do you have experience in team supervision and working in higher education administration? Do you take pride in delivering excellent customer service? If the answer is yes, the Strategic Planning and Performance team could be looking for you to join the team as a...

  • Clinic Coordinator

    3 weeks ago


    Canterbury, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    If you are a caring, organised and flexible team player, have good literacy, numeracy and excellent keyboard skills you could be just the person we are looking for! You will have previous office experience and be committed to delivering a high standard of service to our oncology patients. This post will concentrate on the aspects of ensuring that patient...


  • Canterbury, United Kingdom Allsaved Ltd Full time

    As a Training and Servicing Administrator, you will play a crucial role in supporting the training and servicing functions within the organisation. This role requires a combination of administrative skills, organisational abilities, and a strong focus on customer satisfaction. **Key Responsibilities** - Training Coordination:_ - Organise and coordinate...


  • Canterbury, United Kingdom Homes for Students Full time

    **Customer Service Advisor** Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver...


  • Canterbury, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    Our Organisational Development, Staff Experience and Equality, Diversity and Inclusion Teams have recently grown in number to build on the strides we've taken in recent years. We're big on impact, so our new Staff Experience Coordinator will join a diverse, high-performing team who take real pride in making a difference. Our Coordinator will work closely...


  • Canterbury, United Kingdom Amplifon Group Full time

    **Customer Care Coordinator** **Canterbury** **Hours: 22.5** hours per week | Monday to Friday (10AM - 2:30PM)** **Salary: £10ph.** **A Career to Be Proud Of....** At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers. To help make...

  • GP Hub Service

    4 weeks ago


    Canterbury, Kent, United Kingdom Procare Full time

    This is a forward-thinking and family-orientated General Practice with 3100 patients. The team is dedicated to addressing health equity and improving health outcomes for all patients and family/whanau. They focus on providing the highest quality healthcare services for our community while focusing on preventative medicine. remote work an option Dedicated...

  • Dementia Coordinator

    4 weeks ago


    Canterbury, United Kingdom Age UK Canterbury Full time

    We have an excellent opportunity for a colleague to join our team in Canterbury. **Job Purpose**: Provide a single point of access approach in times of need in order to provide consistency of support throughout the dementia journey. To provide timely and accurate information and effective support to people diagnosed with dementia, (or have suspected...


  • Canterbury, United Kingdom CA Ventures Full time

    We are recruiting for a Community Assistant (CA) to join our team and play a key role within our Novel Student accommodation, Riverside, Canterbury. The CA is a position with the primary responsibility of building relationships with current and prospective residents of our Novel Student platform, and ensuring night time safety and security of all our...

  • Project Manager

    3 weeks ago


    Canterbury, United Kingdom Trapeze Recruitment Services Ltd Full time

    SummaryAn exciting position has become available for a full-time Project Manager based in Canterbury, working for a company in the electrical vehicle charging industry.As a Project Manager, you will be responsible for delivering projects, that involve installation services, on time and on budget.Role Responsibilities * Project and site handovers from Sales...