Customer Care Coordinator
2 weeks ago
**Customer Care Coordinator - Residential Developer**
PSR Solutions are currently recruiting for a Customer Care Coordinator for a 5-star residential developer in Kent.
The main purpose of the role is to provide customers with a 5-star customer service process and deal efficiently and effectively with any issues they have.
**Job role**: Customer Care Coordinator
**Salary**: £27,000 - £30,000
**Duration**: Permanent
**Location**: Kent
**Main duties**:
- Be the first point of contact with customers
- Answer calls/queries accurately and consistently
- Ensure customer details and communication with customers are accurately recorded on CRM system
- Liaise with Maintenance operatives, sub-contractors, etc
**Knowledge and skills**:
- Self-motivated
- Confident with the ability to communicate
- Organised and ability to prioritise
- IT skills
- Previous customer service experience
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