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2nd Line Support Engineer

4 months ago

Solihull West Midlands, United Kingdom Fujitsu Full time

Second Line SDWAN Support Engineer
Are you proactive, determined 2nd Line support engineer with proven hand on skills? Can you adapt to new challenges and work flexibly across multiple customer accounts within a large support team? We have a number of roles within the SDWAN team in both Bracknell and Solihull for 2nd line engineers to join our new shared service team and work on 2x exciting central government accounts, both these customer will be using our new to market offering of Software Defined WAN solutions. Your role will involve direct technical support for all of services in the SST as part of the 2nd Line Team and assist in the day to day operations and duties of the DNS SD-WAN Service. Working knowledge and experience of network concepts and protocols
•Ideally have knowledge of MS Service Center Support tool, Cisco SD-WAN, vManage, Live NX and Elastic monitoring tools.
•Thorough knowledge of network technologies relating to Cisco product set would be preferable.
•Experience of patching and maintaining, Windows, Linux platforms.
•An awareness and proven track record of security monitoring and cyber security controls and defense measures.
oNetwork Monitoring & Event management via Orchestrator tools.
oProactive monitoring and trending of network associated events
oIdentifying and implementation of CSI
oPerforming investigation and Diagnostics analysis of incidents and faults.
oIdentified issues requiring more detailed and in-depth analysis and escalate to product manufacture.
Analysis, investigation and production of support solutions relating to the deployed equipment or service.
oTo perform remote diagnostic tests where applicable to aid primary fault rectification.
oTo ensure all work performed complies with the Company’s quality requirements and ISO9000.
oPre ‘configured’ equipment ready for customer installation.
oImplement Approved Configuration Changes.
oAssist in Collation of Performance & Availability Data.
25 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. com if you would like to apply through the Disability Confident Interview Scheme.
Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion