Customer Service Agent

2 weeks ago


United Kingdom Famly Denmark Full time

We are looking for a Customer Advisor to join our UK team, to make sure that our customers get exceptional help and sound advice when they get in touch with Famly. As a Customer Advisor, you will be responsible for providing expert guidance to nursery managers and staff, identifying upsell opportunities, and maintaining long-term customer loyalty. You’ll be working closely with 8 other teammates who support markets in Denmark, Norway, and the UK. You’ll also be working closely with our Onboarding Specialists, who help our customers get started using Famly, as well as our Key Account Managers, who handle the accounts of the larger organisations using Famly.
Answer customer inquiries from English-speaking customers via chat, email and over the phone
Share feature requests and customer feedback with our product team, to improve our app and enhance the customer experience
Offer expert guidance to help customers optimise their usage of Famly
Reach out to at-risk customers and offer training to ensure satisfaction and retention
are a native-level English speaker
have at least 1-2 years of experience with Customer Service, Customer Success or Sales
are chatty and calm on the phone, and can keep an informal tone
are service-minded, patient, and truly interested in providing a great customer experience
He couldn’t believe the amount of work being done on paper - and how distant he felt from his first child during the day. These days, the 150 of us building Famly are trying to do two things for our 3,200 customers:
Giving children the best possible start to life.
We do that with software that brings hundreds of thousands of parents closer to their child’s day while they’re away from them. We also make financial, pedagogical, and planning tools for more than 34,000 childcare professionals, saving them hours and reducing their admin stress.
Come help us make that happen.
Interview with a Senior People Partner
Support case
Competitive pension, private health insurance, and paid maternity/paternity leave.
A clear career framework and coaching to make sure you’re growing, annual $1000 personal development budget and a ‘We’ll buy you any book you want’ policy.
It means Famly is full of top thinkers and generous teammates waiting to help you shine.
Social activities and team fun with dinners out, office BBQs, Friday bars, game nights, and more
Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly to not discriminate on any basis or characteristics and celebrate diversity.



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