Customer Service Agent
3 weeks ago
Neilson Financial Services provides the UK markets with innovative, customer-focused, life insurance products. With our comprehensive, affordable policies, we make a difference in people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones.
We are looking for an experienced and passionate Customer Service Agent with excellent verbal communication skills and experience in handling both inbound and outbound calls. Full training is given from day 1 along with ongoing support through your Neilson Journey.
What you’ll do every day as a Customer Service Agent:
Maintaining accurate client records and complying with regulatory requirements on all matters
Adhering to processes and procedures all service-related matters and escalating upwards as appropriate
Contribute towards projects designed to improve the service offered by the business
Handling the administration of organisational claims process
You will have previous phone based Customer Service experience (minimum 1 year)
Opportunities to grow and develop within the company
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