Customer Support Agent
1 month ago
Who we are?
We’re on a mission to make sure everyone has access to the law.
Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.
Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We’re passionate about levelling the playing field and believe access to the law should be a basic utility in society.
Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the Solicitors Qualifying Exams (SQE).
We have backing from leading US and UK VC funds and from founders and executives who've built some of the biggest startups like Bloom & Wild, Primer, SignalAI, Spotify, Meta, Curve, Monzo, Tide.
About The Role
We’re looking for a motivated and empathetic Customer Support Agent to join our excellent front-line customer team helping clients access the legal services they need.
Reporting to the Customer Operations team, every member of the Customer support team is talking to customers consistently, using our knowledge base, tooling and the support of our team to ensure clients are getting the best and most appropriate legal help. As a Customer Support Agent, you will be responsible for providing exceptional customer service and support to our users via calls, email and chat.
What The Job Involves
- Responding to customer inquiries via email, phone, and live chat
- Providing accurate and helpful information about our services
- Troubleshooting technical issues and guiding customers through problem-solving steps
- Escalating complex issues to appropriate teams and following up on resolutions
- Identifying opportunities for improvement in customer support processes
- Collaborating with cross-functional teams to enhance the customer experience
Requirements
- Previous experience in a busy, multi-channel customer facing role
- Previous experience in a fast paced, early stage tech startup
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Empathy and patience when dealing with customer issues
- Ability to work independently and in a team environment
- Basic knowledge of legal terminology and processes is a plus
- Availability to work flexible hours, including weekends and evenings
Benefits
✈️ 34 Holidays (25 days annual leave + your birthday off + public holidays)
Enjoy a fully remote working arrangement for a better work-life balance
Competitive remuneration package
⛳️ Regular team building activities and socials
Home set up support
Share Options available
-
Customer Support Agent
3 weeks ago
United Kingdom Eastern Airways Full timePosition of work: Eastern Airways Head Office, Humberside Airport Job Purpose: To assist and respond to external customers both verbally and in writing regarding bookings, complaints and claims in accordance with Company policy to ensure a high level of customer service is provided to our client base. Support the business with internal travel...
-
Customer Service Agent
1 week ago
United Kingdom Neilson Financial Services Limited Full timeNeilson Financial Services provides the UK markets with innovative, customer-focused, life insurance products. With our comprehensive, affordable policies, we make a difference in people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones. We are looking for an experienced and...
-
Customer Service Agent
2 weeks ago
United Kingdom Londynek Full timeDue to the development of FM WORLD branch in the UK we are currently looking for a Customer Service agent. Customer Service Agent Location: London, Ealing/ Hybrid role Providing general support to customers and Business Partners located in the UK and other English speaking countries. Provide outstanding customer service to improve customer...
-
Customer Service Agent
3 weeks ago
United Kingdom Breedon Group Full timeCustomer Service Agent Department: Customer Service and Distribution Employment Type: Permanent - Full Time Location: Breedon Head Office, Pinnacle House, Breedon on the Hill, Derbyshire We are currently recruiting for a Customer Service Agent to join our Aggregates and Asphalt distribution team, based at Breedon on the Hill, Derbyshire. At...
-
Customer Service Agent
3 weeks ago
United Kingdom Breedon Group Full timeCustomer Service Agent Application Deadline: 3 May 2024 Department: Customer Service and Distribution Employment Type: Permanent - Full Time Location: Breedon Head Office, Pinnacle House, Breedon on the Hill, Derbyshire Description We are currently recruiting for a Customer Service Agent to join our Aggregates and Asphalt distribution team, based...
-
Customer Service Agent
1 week ago
United Kingdom Hazell Carr Full timeWe are looking for enthusiastic Customer Service Agents with a passion for customer service to join a dynamic team on a major project for a large UK bank, assisting with inbound calls and email queries from existing pensions and investment customers and preforming administrative activities. Candidates will be required to work 40 hrs per week between the...
-
Customer Service Agent
2 weeks ago
United Kingdom Londynek Full timeDue to the development of FM WORLD branch in the UK we are currently looking for a Customer Service agent. If you want to join us – please do not hesitate, apply! All details below! Customer Service Agent Location: London, Ealing/ Hybrid role The successful candidates will be responsible for: Providing general support to customers and Business...
-
Home Based Agent
1 month ago
United Kingdom Novax Recruitment Ltd Full timeField Agent Job Type: Self-Employed We are currently looking for Self-Employed Field Agents to work within a defined geographical region to undertake visits to clients' customer's home address to undertake reconnection visits and/or attempt to gather information regarding their financial circumstances. The role is home/field based with visits carried...
-
Collections Agent
1 month ago
United Kingdom Consult Energy Full timeCollections Agent – Leeds We are looking for a Collections Agent to join a rapidly growing client of ours who are a commercial energy supplier with a focus on green energy. They are currently recruiting for a Collections Agent to be able to handle and coordinate collections processes with their customer base. Interested? Take a look...
-
Telephone Collections Agent
1 month ago
United Kingdom Consult Energy Full timeCollections Agent - Leeds We are looking for a Collections Agent to join a rapidly growing client of ours who are a commercial energy supplier with a focus on green energy. They are currently recruiting for a Collections Agent to be able to handle and coordinate collections processes with their customer base. Contact customers via phone and email to...
-
Customer Service Agent
2 weeks ago
United Kingdom Paynt Holdings Ltd. Full timePaynt Market Harborough, England, United Kingdom Direct message the job poster from Paynt We are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America. At...
-
Customer Support Compliance Supervisor
2 weeks ago
United Kingdom Bigtime Full timeAbout Us Open Loot is pioneering the web3 gaming industry by creating a seamless platform for player-owned economies. Our comprehensive marketplace enables sales, auctions, and rentals, all designed to enhance community engagement and simplify digital ownership. Committed to empowering developers and engaging gamers, Open Loot is setting the standard for...
-
Airport Services Agent
2 weeks ago
United Kingdom Qatar Airways Group Full timeWe are currently recruiting for Airport Services Agent in London Gatwick, UK As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...
-
Field Agent
1 month ago
United Kingdom Novax Recruitment Ltd Full timeJob Title: Field Agent Location: Nationwide Vacancies Salary / Pay Rate: Results based fixed fee Job Type: Self-Employed The Role We are currently looking for Self-Employed Field Agents to work within a defined geographical region to undertake visits to clients' customer's home address to undertake reconnection visits and/or attempt to gather information...
-
Sales Agent Interior Textiles
1 month ago
United Kingdom Mublo Full timeCompany Description With its parent companies established in 1848 and 1971 Mublo has deep roots in one of Europe’s largest textile clusters with a centuries-spanning tradition of high quality textile manufacturing. Appreciating the heritage and historical knowhow, Mublo designs, produces and distributes innovative and high-performance textiles, wall and...
-
Sales Agent Interior Textiles
1 month ago
United Kingdom Mublo Full timeCompany Description With its parent companies established in 1848 and 1971 Mublo has deep roots in one of Europe’s largest textile clusters with a centuries-spanning tradition of high quality textile manufacturing. Appreciating the heritage and historical knowhow, Mublo designs, produces and distributes innovative and high-performance textiles, wall and...
-
Sales Agent Interior Textiles
4 weeks ago
United Kingdom Mublo Full timeCompany DescriptionWith its parent companies established in 1848 and 1971 Mublo has deep roots in one of Europe’s largest textile clusters with a centuries-spanning tradition of high quality textile manufacturing. Appreciating the heritage and historical knowhow, Mublo designs, produces and distributes innovative and high-performance textiles, wall and...
-
Sales Agent Interior Textiles
1 month ago
United Kingdom Mublo Full timeCompany DescriptionWith its parent companies established in 1848 and 1971 Mublo has deep roots in one of Europe’s largest textile clusters with a centuries-spanning tradition of high quality textile manufacturing. Appreciating the heritage and historical knowhow, Mublo designs, produces and distributes innovative and high-performance textiles, wall and...
-
Sales Agent Interior Textiles
4 weeks ago
United Kingdom Mublo Full timeCompany DescriptionWith its parent companies established in 1848 and 1971 Mublo has deep roots in one of Europe’s largest textile clusters with a centuries-spanning tradition of high quality textile manufacturing. Appreciating the heritage and historical knowhow, Mublo designs, produces and distributes innovative and high-performance textiles, wall and...
-
Customer Services Advisor, Online chat support
2 weeks ago
United Kingdom Linde plc Full timeCustomer Queries Advisor (secondment/fixed term) Customer Queries Advisor (secondment/fixed term) An exciting opportunity has arisen within our Customer Queries team at Worsley which will give you the chance to act as the first point of contact for our customer and agent queries, via phone, email & chat You will be answering a variety of queries through...