Customer Service Agent

4 weeks ago

United Kingdom Londynek Full time

Due to the development of FM WORLD branch in the UK we are currently looking for a Customer Service agent.
Customer Service Agent
Location: London, Ealing/ Hybrid role
Providing general support to customers and Business Partners located in the UK and other English speaking countries.
Provide outstanding customer service to improve customer satisfaction and relationship
Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
return material requests, product samples, order referrals, sales promotions, etc.
Contact customers regarding contract cancellations to determine cause and possible corrective measures.
Planning in-house or off-site activities, like parties, celebrations and conferences.
Coordinate, analyze and improve customer service functions to meet company goals.
Very good knowledge of English.
Knowledge of Polish or any other language is an advantage.
Proficiency in MS Office (MS Excel and MS Outlook, in particular)
Familiarity with email scheduling tools, like Email Scheduler and ZOOM meetings,ticketing service called Zammad.
Strong organisational and planning skills in a fast-paced environment
Creative mind with an ability to suggest improvements.
Competetive compensation
Full time contract
Exciting opportunities for career and to develop skills in international growing company
All fields marked with an asterisk are required
^ - Do NOT contact me offering services or anything of a commercial nature.
#

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