Customer Services Advisor, Online chat support

4 weeks ago


United Kingdom Linde plc Full time

Customer Queries Advisor (secondment/fixed term)
Customer Queries Advisor (secondment/fixed term)
An exciting opportunity has arisen within our Customer Queries team at Worsley which will give you the chance to act as the first point of contact for our customer and agent queries, via phone, email & chat
You will be answering a variety of queries through different channels which will include holdings queries, invoice queries, product information requests, account structures and customer complaints within defined service levels
Support the agent network by resolving any agent queries, placing equipment and gas orders, handling agent remuneration and setting prices
You will promote our digital solutions and encourage self serve to customers, including online account management, ebilling and direct debit
And finally, you will bring pro-active query resolution including trend spotting/root cause analysis with a view to contributing to the initiation of long-term solutions
You have an ability to sustain a high level of customer service to both internal & external customers
We are the largest provider of industrial, medical and special gases in the UK and Ireland. From cutting harmful emissions, to providing life-saving oxygen and keeping food fresh, our gases play an essential role in everyday life. Our values – Safety, Integrity, Accountability, Inclusion and Community are at the heart of everything we do. They help us create an environment that puts safety first, where people do things the right way, new ideas are welcomed and everyone can be themselves.
We have a clear vision: to be the place where a diverse mix of talented people want to come, stay and excel. We are always raising the bar, and because we are part of Linde, a global company, our people have limitless opportunities to grow and make a difference, all over the world. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. We offer a competitive salary and benefits package with pension and life assurance as standard. In addition, we offer 25 days paid leave and a range of other flexible leave benefits, so that you have time to do the things you enjoy. Our recognition & reward platform celebrates great work and special moments, as well as providing a hub for health and well-being benefits, including a wide selection of savings and offers at well-known retailers.
Grow to be your best and drive your career with the training and development opportunities we offer. We are an equal opportunity employer committed to fostering an inclusive environment where everyone feels welcome, valued and empowered to bring their whole selves to work every day. We look forward to receiving your application via our online careers site, hearing your story and getting to know you better The company is committed to technologies and products that unite the goals of customer value and sustainable development. #


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