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Customer Care Manager
3 months ago
Customer Care Manager
£We are working with a leading developer investing in great design and architecture, focussing on customer care, sustainability, energy efficiency, technology and the use of modern methods of construction.
They are looking for an experienced Customer Care Manager, with a minimum of 2 years’ experience working a developer with excellent people skills and technical knowledge to co-ordinate, manage and progress their new residents through Home Demo, Handover, Move-in and warranty period.
You will have a New Homes Customer Service background, with excellent customer service skills, and want to join the business at time of growth. In this role, you will use your communication and customer service skills, your vast experience in resolving defects and a willingness to ensure new residents’ satisfaction is at the centre of everything you do.
Reporting to the Customer Service Director, you will cover West and South West London schemes.
Organise Home Demonstrations with customers after legal completion
• Liaise with the Construction, Technical, Commercial and Sales departments to ensure Customer Care issues are handled efficiently
• Have full responsibility for all customer complaints and reach resolution within set timescales
• Managing the sub contractors on site
Previous experience as a Customer Service Manager in the housebuilding, having worked for a housebuilder, developer or housing association in a Customer Care role for a minimum 2 years
• Excellent interpersonal skills and customer service with strong communication skills
• Full and valid UK driving licence
• n.b. applicants with out new homes customer care experience will be discounted.
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