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Customer Care and Performance Officer

1 month ago

Stratford Greater London, United Kingdom Service Care Solutions Full time

Temporary
Full Time - Hybrid
This is a full-time, temporary role with an initial contract of 3 months with possibility for extension. This role involves a mix of office and patch based working, and working remotely.
Familiarity with legal framework around homeownership
Familiarity with service charges and ability to explain to customers
Full UK Driving Licence and vehicle requiredRole Expectations
Handling of service charge budgets and accounts
Dealing with customer queries and disputes and complaints
Estate inspections and ensuring health and safety compliance managed
Serve as a point of contact for customers, investigating complaints and resolving issues in a timely and professional manner
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
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