Customer Care Officer

6 months ago

London, United Kingdom Murphy Group Full time

**Customer Care Officer - London**

Would you like to join** one of the UK's Best Big Companies as awarded by Best Companies?** If so J Murphy and Sons are keen to hear from you Due to continued growth and project wins we are recruiting for a motivated and organised Customer Care Officer to join our team.

Take a look at the role outline and if you think you fit the bill and want to work within a team that rewards performance, drives personal development and offers a great place to work delivering exciting projects, then get in touch

**What you will be doing**
- List and maintain a database of all key stakeholders and interested parties.
- Keep all stakeholders informed about the scheme and especially any activities that may affect the public.
- Support and attend client led customer/stakeholder drop-in sessions.
- Support the investigation of insurance claims on behalf of the client.
- Manage and investigate complaints, both directly and in support of the client.
- Where required join the Considerate Constructors Scheme and maintain a top score.
- Act as the main point of contact between the project and communication teams
- Working with project teams on site to build relationships with communities impacted by our work and identifying opportunities to support local initiatives in line with our values.
- Support the client’s communications manager to developing internal and external stakeholder plans including communications calendar, key messages, identifying stakeholders, developing methods of engagement.
- In tandem with the client’s communications manager, develop and deliver communications materials and content for review and agreement, as agreed with the project leadership and client.
- Proactively gathering information and updating relevant comms channels - including digital - with relevant and up-to-date content, including news stories and case studies to be used for internal and external communication.
- Work closely with site team to support any project community outreach events management including regular team events.
- Planning and delivering local information / engagement events
- Develop and plan proactive community giving programme, e.g., volunteering, school engagement, and STEM activities with any communications needs including collating case studies and success stories.
- Support emergency incidents on site as needed.
- Minimise disruption during construction, allaying unwarranted fears about delays and provide accurate and timely information.
- Advise and support the project staff on public liaison matters.

**Who we are looking for**
- Computer literate with a good working knowledge of Microsoft packages.
- Proven track record of building relationships with external and internal stake holders
- Experience working on water-based projects is desirable

**About Murphy**
- Charity is at the heart of Murphy values; you will receive 2 days leave per year to donate your time to a charity of your choosing. Many teams choose to support a charity together to positively impact our communities.
- Access to Murphy Wellbeing: you will have access to a host of online tools, mental health trained colleagues, and if needs be external professional support because we understand that work and life offers challenges that sometimes need a little extra support. Murphy is committed to building a diverse and inclusive culture, making Murphy a great place to work where we can all thrive. You can get involved in numerous events and even join our committee dedicated to continuously nurturing Murphy’s inclusive culture.

**What you’ll get in return**
- Dedicated and continued investment in your professional development.
- 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service
- Discretionary annual bonus and annual salary review
- Above market rate contributory pension scheme
- Life assurance, health screening and enhanced sick pay
- Enhanced maternity and paternity pay and a maternity returners bonus
- Extra weeks holiday for all employees getting married and a wedding bonus
- Subsidised canteen facilities in core locations Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc

As part of our commitment to being an inclusive employer we are proud to have signed up to #BantheBoxUK and reduce barriers to employment for people with criminal records.

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