Customer & Performance Facilitator
5 months ago
Company Description
- ** The role will be ‘work from home’ based with a minimum of once per week in the Winchester office, as required by service and client demands Some occasional travel to London when required.**:
- ** Hours of work will be 9am to 5:30pm Monday to Friday**
**About us**
We believe in the power of ingenuity to build a positive human future.
As strategies, technologies and innovation collide, we create opportunity from complexity.
Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
An innovation and transformation consultancy, we are over 4000 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists.
We operate globally from offices across the UK, US, Netherlands and Nordics.
**PA. Bringing Ingenuity to Life.**
**Job Description**:
**We are seeking a proactive and responsive Customer and Performance Facilitator, with strong analytical and Excel skills, to be part of our growing team delivering care technology services. This is a great opportunity to help achieve better outcomes and quality of life for vulnerable people, their families and their carers right across the country.**
This is an exciting opportunity for a **Customer and Performance Facilitator** to join the award winning Argenti care technology partnership, primarily in Hampshire but also across our other Argenti contracts. In 2013, PA Consulting created the Argenti partnership, which works with councils around the country to deliver care technology services to help people live safe and independent lives. The partnership is made up of two other specialist firms - Red Alert and Appello. High-quality adult care is critical for millions of people. But for many, it can feel like they’re losing their independence. And councils and care providers are struggling with the costs of one-to-one support. With less money available for social care and more people than ever needing it, there’s a growing realisation that technology can help fill the void.
Reports to Programme Manager
**You will have opportunity to**:
- To take responsibility for the day-to-day administration of the Argenti Service Front-Desk, receiving referrals, assessing for appropriateness, reviewing and quantifying benefits
- To undertake regular and one-off data analysis for the service reporting to the Finance Manager using data sets provided and stored on our systems.
- Produce regular reports on the service performance that our clients can use to assess the progress of the service.
- To support referrers to make high quality referrals for care technology that are ‘right first time’.
- To be responsible for receiving and rapidly resolving service queries from service users, Care Managers, other professionals and external agencies in an efficient and effective manner.
- To ensure that enquiries and complaints are dealt with efficiently and effectively in line with contract requirements ensuring more complex matters are discussed with the Operations Manager.
- To support with response to emergencies, when on duty and be available for contact if required.
- To support the delivery of the Argenti Customer Feedback and Quality Assurance Programme which meets the Councils’ and TSA Standards.
- Maintain up to date, accurate and timely record within Argenti operational systems and to be responsible for ensuring all required data is added into Councils’ care management system and SBR (Data systems) in an accurate and timely fashion.
**Qualifications**:
- IT skills with all basic Microsoft packages.
- Analytical skills, be able to interpret data sets.
- Advanced Microsoft Excel skills. Be able to run data analysis and reports using Excel. Skills should include logical functions, working with lookups, data validation, pivot tables.
- Great communication skills, to be trusted to engage with clients independently and produce reports using PowerPoint and Word.
- Attention to detail.
- Effective leadership of problems.
- Adaptability and resilience.
- Great Teamwork.
- Willing to learn new skills.
Additional Information
Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.
We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleas
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