L&D Coordinator

We are currently looking a L&D Coordinator, this is an exciting new role within the HR team at the Cardiff Bay office.

You will be expected to attend the office 50% of the working week, to align with our hybrid working policy.

WHO ARE WE?

At Creditsafe, we weave our core values of customer obsession, trust, respect, and the courage to be different into the very fabric of our culture. With these values, we’ve fostered a culture of growth, innovation, well-being and success for the last 20 years at Creditsafe and created a legacy of successful career trajectories within our community of Creditsafers.

Powering business decisions for over 100,000 business across the world requires more than just the right tools. As a company, we don’t shy away from rolling up our sleeves to do everything possible to create a welcoming environment where every new talent is guided, supported and nurtured to grow and become a part of the culture.

With 25 offices across 14 countries, our geographically disperse community of colleagues are a testament to our inclusive and diverse culture that comes together to solve complex problems and learn from each other.

Twice featured in The Sunday Times list of ‘100 Best Companies to Work,’ our list of successful Creditsafers who’ve created long-standing, strong career trajectories out of what started out as jobs, just keeps growing. We’re proud to be a part of a culture and a company where careers are made and where talent meets its true potential.

THE TEAM

Join our exceptional HR team, where every day is an opportunity to shape the heartbeat of our thriving headquarters in Cardiff Bay. Our team stands at the forefront, championing our organization's collaboration, dynamism, and efficiency. Nestled in the bustling core of our company, we are committed to offering unwavering support as a human resources team. With learning and development as a cornerstone of our ethos, we empower our members to grow both personally and professionally. Working hand-in-hand with all company departments, we ensure flawless integration and alignment with the overarching goals of our organisation.

JOB PROFILE

Working as part of the Group HR team the primary purpose of the Learning and Development Coordinator role is to support the Learning and Development (L&D) strategy by assisting in the coordination, management and implementation of various initiatives aimed at enhancing the skills, competencies and career development of our people. You will be a key point of contact for Learning and Development queries and bring continuous improvements to our L&D offering.

The role serves as a key facilitator in ensuring that our people have access to relevant training, resources and development opportunities to support individual growth and organisational goals. Also collaborating with internal stakeholders, external partners, and subject matter experts, the Learning and Development Coordinator will contribute to creating a culture of continuous and structured learning, innovation and talent development.

KEY DUTIES AND RESPONSIBILITIES

L&D Coordination

· Schedule and coordinate training sessions, development programmes, workshops, and other learning events.

· Manage training logistics, including venue bookings and participant communications.

· Maintain training records and databases to track attendance, certifications, and completion rates.

· Support the development and implementation of communication plans to promote L&D initiatives, events, and resources effectively.

Programme Administration

· Assist in the development and maintenance of learning and development policies, procedures, and materials.

· Own the administration of our online learning platforms and learning management systems (LMS).

· Monitor training budgets and expenditures, ensuring cost-effective use of resources.

Content Development

· Collaborate with subject matter experts to support the creation of engaging training content and materials, including presentations, guides, and online modules.

· Review and update existing training materials to ensure accuracy and relevance.

· Contribute to the design of interactive and multimedia learning experiences.

Evaluation and Reporting

· Assist with the completion of training needs and skills gap analysis, driving appropriate initiatives which are suitable to address any needs and gaps.

· Collect feedback and evaluations from participants to assess the effectiveness of training programmes and learning initiatives.

· Using evaluation data to identify trends, gaps, and areas for improvement.

· Prepare regular reports on training activities, participation rates, and outcomes for management review.

Vendor Management

· Liaise with external training providers and vendors to secure resources and services as needed.

· Build and maintain positive relationships with external partners and stakeholders. Develop and maintain partnerships with external training providers, educational institutions, and industry associations to expand learning opportunities and drive innovation for the L&D/HR function.

· Develop and maintain partnerships with external training providers, educational institutions, and industry associations to expand learning opportunities and drive innovation for the L&D/HR function.

The responsibilities detailed above are not exhaustive and you may be requested to take on additional responsibilities deemed reasonable by your direct line manager.

SKILLS AND QUALIFICATIONS

Essential

· A passion for learning and the professional growth of self and others.

· Experience co-ordinating programmes/tasks.

· Excellent organisational skills.

· Professional communication and interpersonal skills, with the ability to interact effectively with senior colleagues.

· A proactive and innovative approach to problem-solving and development.

· Excellent IT skills.

· Proficiency in using digital learning platforms and tools.

· Proactive in approach, comfortable to use own initiative to drive and effectively manage activity.

Desirable

· Proven experience in a learning and development role.

· Experience in course writing, designing training programmes.

· Strong understanding of learning principles and the ability to apply these to create engaging and effective training programmes.

· CIPD or equivalent qualifications or working towards / intention to work towards

· A good understanding of competency frameworks, succession planning, and talent management processes.

BENEFITS

• Competitive Salary.
• Company Laptop supplied.
• 25 Days Annual Leave (plus bank holidays).
• Hybrid working model.
• Healthcare & Company Pension.
• Cycle to work and Wellbeing Programme.
• Global Company gatherings and events.
• E-learning and excellent career progression opportunities.
• Plus more that can be found on the benefits section on the Careers page,

Creditsafe is an equal opportunities employer that values diversity. Please contact Creditsafe if there is any support you need with your application.