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Sales and Customer Service Coordinator

3 months ago

Waterlooville Hampshire, United Kingdom The Workshop Full time

Our client who has is a leader in its industry who deal with high end clients and the general public to deliver bespoke products is looking for a Sales & Customer Service Coordinator to join their busy supportive team.

This company has a lot of incoming sales orders so you will be dealing with existing trade and retail customers, new customer enquiries and developing new business through providing and following up on quotations.

You will reach out to new potential customers supporting the business development teams if required so must be comfortable conversing via telephone, webchat and emails.

Duties

  • Answer incoming telephone calls from customers with a view to supporting them in purchasing / recommending them the products and services
  • Account Management - Making regular contact with agreed accounts, in order to build and maintain relationships, increase current order levels and introduce new product ranges and services.
  • Dealing with online enquiries via web chat system
  • To make outbound ‘cold' calls to prospective clients on a regular basis, based around companies agreed industry sector targets.
  • Part of a team achieving agreed team sales targets
  • Process all customers' requests including quotes/proformas/orders and product enquiries
  • Liaising with the client throughout the order process from placement of order to dispatch
  • Attend trade show and fares and be an ambassador for the brand when necessary.
  • Liaise with Suppliers, negotiating best prices, minimum order quantities and lead times and issue Purchase Orders where applicable.
  • Maintaining a high standard of product knowledge at all times.
  • Communicate with other departments within the company to ensure a smooth order process for the client

Key Skills Required:

  • Excellent sales and customer service Skills
  • Good understanding on how to make outbound ‘cold' sales calls
  • Good administrator
  • Previous sales experience
  • Good Communication skills
  • Conscientious
  • High attention to Detail
  • Positive and can-do-attitude

Hours

  • Full time Monday to Friday - 9am to 5.30pm

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