Customer Service Coordinator

3 months ago

Waterlooville, United Kingdom Eurotech Fire Systems Ltd Full time

**Join Our Team at Eurotech Fire Systems as a Customer Service Coordinator**

At Eurotech Fire Systems, our business is thriving, and we're looking for a dedicated Customer Service Coordinator to support our growing customer base and internal team.

We are a leading provider in the fire safety industry, committed to delivering innovative solutions and unparalleled customer service. With a focus on quality and reliability, we strive to ensure the safety and peace of mind of our customers across various sectors.

We are passionate about what we do because we:

- Save lives
- Protect life and property
- Provide a single brand solution that is a genuine alternative to ‘open’ and ‘closed’
- Can be trusted from the day of installation to the end of product life
- Are fully approved to national and international standards
- Are supported by the most experienced and knowledgeable team in the fire industry both pre and post-sales
- We care

**Position Details**:

- **Schedule**: Monday to Friday, no weekends
- **Reports To**: Office Manager
- **Job Type**: Permanent, Full-time
- **Location**: On-site, Waterlooville

**Key Responsibilities**:

- Collaborate with fellow Customer Service Coordinators to ensure seamless customer support.
- Process customer orders efficiently and accurately.
- Take full responsibility for handling customer returns and keeping the returns database current.
- Provide exceptional support to both customers and internal teams.
- Utilise our online CRM system to generate quotations and sales orders.
- Handle order processing using our SAGE business system as well as creating purchase orders ready to send to our suppliers.
- Arrange export shipments, including preparation of necessary documentation.
- Effectively communicate and coordinate with our suppliers.
- Maintain and update customer and supplier information in both our CRM and SAGE systems.
- Perform additional tasks as assigned by the Office Manager or Managing Director.

**About You**:

- Ability to use a variety of IT systems (training will be provided).
- Excellent multitasking skills and the ability to manage multiple priorities simultaneously.
- Strong administrative skills and attention to detail.
- Superb customer service skills and a problem-solving mindset.
- Eagerness to go above and beyond in delivering exceptional service to our customers.

**Salary**: £21,000,000.00-£24,000.00 per year (Dependent on Experience)

**Job Types**: Full-time, Permanent

Pay: £21,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: In person

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