Customer Service Representative
3 weeks ago
**Company Overview:**
Innovative company beBee Professionals is seeking a highly skilled Customer Service Advisor to join their team in the United Kingdom.
The ideal candidate will be the first point of contact for customers, providing exceptional service and resolving queries efficiently.
**Estimated Salary Range:** £25,000 - £35,000 per annum (depending on experience).
**Job Description:
- Handle incoming calls, emails, and chat queries from customers with professionalism and courtesy.
- Provide accurate information regarding products and services with a high level of product knowledge.
- Resolve customer issues promptly and escalate when necessary, ensuring customer satisfaction.
- Process customer orders and manage account information with attention to detail.
- Maintain accurate records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure seamless customer service delivery.
- Assist with administrative tasks as required.
**Required Skills and Qualifications:**
- Previous experience in a customer-facing role is highly desirable.
- Excellent communication and problem-solving skills with ability to work under pressure.
- Ability to handle high-volume queries while maintaining accuracy and attention to detail.
- Proficiency in Microsoft Office and CRM systems with strong technical skills.
- Strong teamwork and interpersonal skills with ability to work independently.
- Flexible working hours including weekends may be required.
**Benefits Package:**
- Competitive salary with performance-based incentives.
- Pension scheme and comprehensive healthcare benefits.
- Ongoing training and development opportunities for career growth.
- Supportive work environment with clear career progression opportunities.
- Flexible working options including remote work arrangements.
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