Customer Service Representative

6 days ago


Waterlooville, Hampshire, United Kingdom Scoffs Group Full time

Unlock Your Potential as a Coffee Connoisseur

We are seeking a passionate and dedicated individual to join our team at Scoffs Group, the largest franchise of Costa Coffee in the UK.

Your role will involve crafting exceptional beverages, delivering outstanding customer experiences, and being part of a dynamic team that shares a passion for coffee.

You will be responsible for:

  • Crafting high-quality coffee with attention to detail and a commitment to excellence
  • Serving customers with a smile and creating memorable interactions
  • Being knowledgeable about all Costa products to advise customers on their beverage preferences
  • Maintaining health and safety standards and ensuring store cleanliness
  • Supporting your team and contributing to a positive work environment

To succeed in this role, you will need:

  • A positive attitude and excellent communication skills
  • A passion for delivering exceptional service
  • Good teamwork and multitasking skills
  • The ability to remain calm under pressure
  • A strong work ethic and commitment to continuous learning

In return, we offer:

  • A competitive hourly rate of £9.50 per hour
  • Opportunities for career development and professional growth
  • Free drinks and discounts on food and bottled drinks
  • A 25% discount card for use in Costa outlets throughout the UK
  • An employee assistance program and incentives through our bespoke team member reward scheme
  • The chance to make a difference through fundraising activities and community involvement
  • A company pension scheme for added financial security


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