Customer Service Representative
23 hours ago
In this critical role, you will play a pivotal part in providing excellent service and support to our customer base. As the initial point of contact, you will resolve issues related to our EPOS System efficiently and professionally.
This position demands a collaborative team player who can take responsibility for seeing tickets through to resolution. Building strong relationships with colleagues and customers alike is essential, along with a confident communication style and helpful attitude.
About ClearCourse:ClearCourse Group is a fast-growing conglomerate of businesses offering cutting-edge software and payment solutions. We have 40 brands operating across the UK and internationally.
Key Accountabilities:- Act as the primary point of contact for our customers.
- Acquire and maintain comprehensive knowledge of the Company's products and services.
- Resolve customer issues promptly and professionally.
- Process incoming emails efficiently and accurately.
- Maintain accurate records of customer interactions at all times.
- Previous experience in a customer-facing role.
- Experience working with computers, preferably in a retail setting.
- Outstanding organisational and time management skills.
- Ability to prioritise workload effectively.
- Life Assurance and Group Income Protection.
- Private medical cover with cash plan.
- Enhanced Company Pension.
- Flexible working model with 25 days annual leave + birthday off.
- Employee wellbeing initiatives.
Estimated Salary: £28,000 - £33,000 per annum.
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