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Customer Service Coordinator

2 months ago

Tamworth Staffordshire, United Kingdom Crest Nicholson plc Full time

Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Crest Nicholson's Midlands Division are looking for a Customer Service Coordinator to join the growing team at our office in Tamworth.

Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work.

You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. This role is well suited to someone whom is positive and outgoing, with a strong sense of customer service. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers.

You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.

Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.


28 days annual leave
~ Private Medical Insurance Family cover or Healthcare Cash Plan Family cover
~ Annual bonus scheme
~ Pension scheme
~ Sharesave scheme
~ Life Assurance
~ Cycle to work scheme


We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.