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Customer Service Technician

2 months ago

Tamworth Staffordshire, United Kingdom Crest Nicholson plc Full time

Crest Nicholson has been building new homes for over 50 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Crest Nicholson's Midlands Division is looking for a multi-trades Customer Service Technician to carry out remedial works within dwellings, correcting faulty workmanship and replacing faulty materials and to ensure that all remedial works which the company has accepted to deal with are completed with minimal disruption and inconvenience to the customer. This is a site based role where you will be travelling from your home address to our development locations.

This is a customer facing role where a Customer Services Manager will raise requests of works for completion, and where you will be in charge of communicating directly with Crest Nicholson clients and managing the appointment process, agreeing when works will commence and be completed within set timescales.

It is the responsibility of the Customer Service Technician to ensure materials are available and to hand when completing the works, and that the remedial work is completed in accordance to our quality standards.

Painting
Wall Tiling
Paving slab adjustment
Plaster repairs
Kitchen unit adjustments

When completing and undertaking work you will provide the Customer Service Manager with regular progress reports and keep him/her aware of any problems arising from works undertaken. All work shall be carried out in accordance with our Health and Safety policies, as well as our quality procedures. You will be a skilled tradesman with experience in a similar role across property services and snagging. You will be open and friendly with customer service and quality at the centre of your work, as well as demonstrating excellent organisational skills and time management.


Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.

Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.


Competitive Salary
~ Company Bonus Scheme
~ Company Vehicle
~ Private pension
~ Private healthcare and cash plan options
~28 days' annual leave
~ Cycle to work scheme
~ Share save scheme
~ Gym membership discounts


We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.