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Director, Business Planning and Performance
3 months ago
To support and lead a variety of strategic initiatives, inclusive of playing a pivotal role in building the domestic retail annual/long-term strategic plans. This position is crucial to Ecotricity’s ability to establish its short, medium, and long-term plans in a highly challenging sector. You will need to collaborate with both internal and external stakeholders, and across cross-functional teams in the pursuit and development of domestic growth strategies.
Be responsible for bringing together crucial pieces of information such as strategic priorities, competitor performance, operational performance, innovations, markets, etc. from various internal and external sources in order to develop strategic options for propositions which facilitate growth and loyalty within the domestic energy sector.
Be responsible for spearheading the strategic vision across the domestic business.
Manage the development of initiatives by playing a lead role in all the planning activities performed establishing and reviewing key strategic priorities and translating them into actionable and tangible plans and presentations.
Alongside the Chief Customer Officer, internal teams and stakeholders support the strategic planning process to ensure that this process is timely, focused, and value adding and meets the growth and service ambitions of the company.
Ensure that the strategy planning process highlights existing business issues, making certain that these issues are thoughtfully addressed by the laid-out plans.
Effective Project and Program Management
~ Fulfil a business advisory / value enhancement role in supporting the Chief Customer Officer in the development of our strategy to grow the domestic retail arm of the business whilst maintaining our exceptional service and ensuring a key focus on cost to acquire and cost to serve.
Efficient and well managed work processes across the domestic business
Annual cost reductions in cost to serve and cost to acquire through working collaboratively with the domestic leadership team on strategic growth and delivery plans
Compliance with professional, regulatory, statutory and corporate requirements
Comply with all regulatory and legal requirements.
The Head of Domestic Strategy will need to be able to demonstrate the following behaviours and competencies:
Identifying and developing domestic propositions that attract new domestic customers and deliver profitable lifetime value to the business, whilst developing our propositions and strategies that support the retention and loyalty of existing customers.
Finding creative solutions for propositions and customers
Computer literate
Flexible, adaptable and able to work under pressure.
Take responsibility for managing excellent performance results.
A people person who also can lead, inspire, and motivate a cross functional team into consistent performance improvement.
Passionate about team building and be an outgoing, likable, and relatable individual who forms strong and lasting connections with others.
Inspire trust and confidence in the business’s leadership and management, who will then be willing to follow strategic insights and directives.
Solid experience of working experience in a corporate strategy position within a fast-paced and dynamic business environment.
Proven track record on interacting with Senior Management in a highly sensitive and collaborative way to agree the domestic business’ route to market and strategy.
Proven ability to clearly convey information and instructions, which will determine the effectiveness with which strategies are executed across the Domestic business.
Experience of building appropriate and effective networks, locally and Group-wide for the benefit of our communities
Excellent communication skills for the delivery of regular reports and information packs and presentations for the domestic business’s leadership, which must be easily digestible, unambiguous, engaging, informative and convincing.
Experience of working with insight analysts to create standard analyses such as performance analyses, competitive analyses, market analyses, etc. And use these to inform development of ideas and initiatives that will feed into the domestic retail strategy.
Extensive experience in the development and implementation of propositions with the domestic energy market or a heavily regulated environment
Track record of successfully delivering new propositions to market in a competitive and price sensitive environment, that does not increase the cost to serve or acquire and delivers on the long-term financial plans of the business.
Graduate in relevant discipline.
Post graduate qualification in relevant discipline.
Project Management qualification
Healthcare plan, life assurance and generous pension contribution
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.
