Application Manager

2 weeks ago


London, United Kingdom Clearwater People Solutions Ltd Full time

Job Description

Are you an Application Specialist and a strong People and Relationship Manager?

Our client, a large-scale, established global organisation, is looking to hire a Head of Application Support on a full time permanent basis.

This role can be based from either London or Birmingham with office visits required 1 day per month + as and when requested.

The successful Head of Application Support will hold responsibility for the full application suite consisting of in-house bespoke applications, COTS apps and SaaS.

Key Responsibilities for the Head of Application Support:

- Manage a team of application support specialists as well as 3rd party suppliers from the hosted SaaS Applications

- Ensure enough application resource is available as well as the support

- Embed the process and structure for any escalations required.

- Responsible for improving the integration between existing applications

- MI Reporting to directors and board level

- Managing any agile change or improvement works

Key Skills for the Head of Application Support:

- Must have worked at Head of Application level for a large enterprise organisation with a minimum of 2000 users.

- Ability to hold people accountable for the purpose of hitting SLAs

- Strong people management

- Supplier relationship management

- Confident defining processes and structures within a large organisation

Please apply as directed

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