IT Helpdesk Manager/service Desk Manager/it Support

1 month ago


Bristol, United Kingdom Peaple Talent Full time €60,000

Job Title: Service Desk Manager (12 month FTC)
We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract.

With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. They put employees at the heart of their business model, offering ongoing support and development programmes for you to succeed.

Leading and managing support Analysts and third-party resources
Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements
Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies

Strong understanding of IT service management principles and frameworks (ITIL)
Experience in managing service delivery in a complex and dynamic business environment
Knowledge of ServiceNow is beneficial

Hybrid working
Private Medical Insurance
Performance bonus



  • Bristol, United Kingdom Technet IT Recruitment Limited Full time

    IT Service Desk Manager Salary up to £55,000 + benefits Bristol - Hybrid TechNet is currently partnered with an organisation that provides Network & IT Support and Digital Solutions to clients across the public and education sector. They are dedicated to enhancing digital transformations within the education industry, providing innovative solutions and...


  • Bristol, United Kingdom Peaple Talent Full time €60,000

    Job Description Job Title: Service Desk Manager (12 month FTC) We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. They put employees...


  • Bristol, United Kingdom Your Tech Future Ltd Full time

    **Service Desk Team Leader, Bristol** **Up to £40k DOE** **Paid Volunteering Days | Private Medical Insurance | Hybrid Working | Discretionary Bonus** **About the Business**: Fantastic opportunity to join our client as their new Service Desk Team Leader/Helpdesk Team Lead. This varied role presents a unique chance to refine your leadership skills while...

  • IT Service Desk

    3 weeks ago


    Bristol, United Kingdom We Do Your IT Limited Full time

    **We Do Your IT Limited** provides small and medium-sized businesses with outstanding IT services alongside exceptional customer service. We are proud to make IT our problem to allow business owners to focus on their business uninterrupted. We are a small business based in Bradley Stoke, Bristol. We have a small, tight-knit team that is proud to work with...

  • IT Service Desk

    4 weeks ago


    Bristol, United Kingdom We Do Your IT Limited Full time

    **We Do Your IT Limited** provides small and medium-sized businesses with outstanding IT services alongside exceptional customer service. We are proud to make IT our problem to allow business owners to focus on their business uninterrupted. We are a small business based in Bradley Stoke, Bristol. We have a small, tight-knit team that is proud to work with...

  • Service Desk Manager

    2 weeks ago


    Bristol, United Kingdom Peaple Talent Full time €65,000

    Job Description Job Title: Service Desk Manager Peaple Talent have partnered with an established Southwest based business. They are looking for a Service Desk Manager to lead the team, improve processes, and promote excellence. Define and manage the support strategy Oversee technical support and escalations Participate in internal projects for...


  • Bristol, United Kingdom Ignite Digital Full time

    Service Desk Team Lead / Helpdesk Team Leader Hybrid working Bristol An experienced Service Desk Team Leader is required to lead the IT Support Team of an award winning international professional services organisation. **The role.** *** As the Service Desk Team Lead you will be reporting to the IT Operations Manager, you will manage the day-to-day...


  • Bristol, United Kingdom Brunelcare Full time

    The Digital Services Team comprises 10 roles split into 2 key areas: Business Systems & Reporting and Infrastructure & Services. The Helpdesk Team Supervisor sits within Infrastructure & Services, managing two Helpdesk Advisors and working closely with the Infrastructure Officer to ensure colleagues receive a positive and proactive service, linking in with...


  • Bristol, United Kingdom Brunelcare Full time

    The Digital Services Team comprises 10 roles split into 2 key areas: Business Systems & Reporting and Infrastructure & Services. The Helpdesk Team Supervisor sits within Infrastructure & Services, managing two Helpdesk Advisors and working closely with the Infrastructure Officer to ensure colleagues receive a positive and proactive service, linking in with...


  • Bristol, United Kingdom Brunelcare Full time

    This role is advertised at an exciting time for the Digital Services Team, following a review of roles and responsibilities in the team. If you want to join a high performing team that supports and develops people, where you can learn and contribute to an organisation with a strong social purpose, then please apply today!The Digital Services Team comprises...

  • IT Support Engineer

    2 weeks ago


    Bristol, Bristol, United Kingdom IT Talent Solutions Ltd Full time

    Technical Support Engineer / 1st Line / Helpdesk / Service Desk / Desktop / 2nd Line Support Engineer required for my client based in Bristol, salary up to £27K + benefits.You will be working on a rotating shift basis - either 8:30am - 4:45pm / 9am - 5:15pm / 10:15am - 6:30pmMy client, situated in the heart of Bristol are seeking a flexible Support Engineer...


  • Bristol, United Kingdom Ignite Digital Search Limited Full time

    IT Service Desk Analyst / IT Support Analyst / 1st / 2nd Line IT Support Engineer Location: Bristol - Hybrid Working Join a leading international professional services firm as a passionate IT Service Desk Analyst, supporting over 2500 users. The Role: * Record, diagnose, monitor, and resolve issues using a call management system. * Focus on...

  • IT Helpdesk Assistant

    4 weeks ago


    Bristol, United Kingdom Thrings LLP Full time

    We are looking for a proactive Helpdesk Assistant to join the IT Team in our Bristol or Bath office, supporting the wider business. As a law firm, we support our clients by providing a variety of advice, across several different industries. We are proud of the reputation we have built to date, both externally with our clients and referrers, as well as the...

  • Service Desk Lead

    4 weeks ago


    Bristol, United Kingdom UK Civil Service Full time

    Job summaryAs the Service Desk Lead, you�ll oversee day-to-day operations, ensuring users and business teams receive exceptional support. Your responsibilities include managing Quality and Reporting processes, implementing support for new projects/services within the ITSM Toolset, and collaborating with relevant resolver groups and assignment teams....


  • Bristol, United Kingdom Broadstone Full time

    We are looking to recruit an IT Service Desk Technician to join our growing team. This role is based full time in our central Bristol office, with opportunity for remote working 1 day a week depending on workload. **Who are we?** Broadstone is a thriving consultancy offering a wide range of services in pensions, investments, and employee benefits....

  • Service Desk Manager

    2 weeks ago


    Bristol,, South West England, United Kingdom Peaple Talent Full time

    Job Title: Service Desk Manager Location: Bristol Salary: up to £65,000 Peaple Talent have partnered with an established Southwest based business. They are looking for a Service Desk Manager to lead the team, improve processes, and promote excellence. The Role:Define and manage the support strategyCoat and mentor the team to achieve their potential Oversee...

  • Service Desk Manager

    2 weeks ago


    Bristol, United Kingdom Peaple Talent Full time

    Job Title: Service Desk Manager Location: Bristol Salary: up to £65,000 Peaple Talent have partnered with an established Southwest based business. They are looking for a Service Desk Manager to lead the team, improve processes, and promote excellence. The Role:Define and manage the support strategyCoat and mentor the team to achieve their potential Oversee...

  • Service Desk Manager

    2 weeks ago


    Bristol, United Kingdom Peaple Talent Full time

    Job Title: Service Desk Manager You could be just the right applicant for this job Read all associated information and make sure to apply.Location: Bristol Salary: up to £65,000 Peaple Talent have partnered with an established Southwest based business. They are looking for a Service Desk Manager to lead the team, improve processes, and promote excellence....

  • Service Desk Manager

    2 weeks ago


    Bristol, United Kingdom Peaple Talent Full time €65,000

    Job Description Job Title: Service Desk Manager Location: Bristol Salary: up to £65,000 Peaple Talent have partnered with an established Southwest based business. They are looking for a Service Desk Manager to lead the team, improve processes, and promote excellence. The Role: Define and manage the support strategy Coat and mentor the team to...

  • Service Desk Manager

    2 weeks ago


    Bristol, United Kingdom Peaple Talent Full time

    Job Title: Service Desk Manager Location: Bristol Salary: up to £65,000 Peaple Talent have partnered with an established Southwest based business. They are looking for a Service Desk Manager to lead the team, improve processes, and promote excellence. The Role:Define and manage the support strategyCoat and mentor the team to achieve their potential Oversee...