Service Desk Team Leader

7 months ago

Bristol, United Kingdom Your Tech Future Ltd Full time

**Service Desk Team Leader, Bristol**
**Up to £40k DOE**

**Paid Volunteering Days | Private Medical Insurance | Hybrid Working | Discretionary Bonus**

**About the Business**:
Fantastic opportunity to join our client as their new Service Desk Team Leader/Helpdesk Team Lead. This varied role presents a unique chance to refine your leadership skills while remaining hands-on with technical challenges. You'll collaborate closely with the wider IT team and contribute to maintaining a high standard of service across our organisation.

**Key Responsibilities of the Service Desk Team Leader**:

- Lead a team of experienced IT Engineers, overseeing their workloads, performance, and development.

**Key Requirements of the Service Desk Team Leader**:

- Strong IT proficiency, encompassing end-user support for various technologies.
- Previous experience in team supervision/management and direct end-user support.
- Familiarity with Service Desk software and comprehensive knowledge of ITIL service management principles.
- Sound grasp of Microsoft desktop and server technologies.
- Previous experience and knowledge in second (2nd) line problem management and root cause analysis.

With a fantastic benefits package and a hybrid working model (2 days a week in the office), this is an employer of choice in the market. If you have previous experience in a similar role, please do get in contact for a confidential discussion.
- Other businesses may call this role: Service Desk Team Leader, Service Desk Manager, Senior Service Desk Engineer, Helpdesk Team Leader, Helpdesk Team Lead, Helpdesk Manager, 2nd Line Team Leader, Second Line Team Leader, IT Support Manager, Application Support Team Lead, Application Support Manager_

**Job Types**: Full-time, Permanent

**Salary**: £34,000.00-£40,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (preferred)

Work Location: Hybrid remote in Bristol

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