Customer support specialist
3 weeks ago
Mayfair is building out its customer support team. Ideal candidates are problem solvers with experience in providing customer support in financial products. This is a unique opportunity to help build a customer service culture from the ground up, so leadership experience in customer service settings is a plus.
Your responsibilities will include:- Delivering world-class customer service that delights users by capably responding to inquiries and concernsover phone, chat, and email
- Documenting customer information with precision and confidentiality
- Building meaningful relationships and providing personalized service with customers through deep understanding of their businesses and needs
- Enabling our customers to get the most from our online platform and product
- Meeting and exceeding quality and productivity goals while complying with all regulatory requirements
- Managing other related activities, such as complaints and escalations
- Identifying and driving improvements to internal processes, measurement tools, and customer service culture
- Have a bachelor's degree or at least three years of experience in a relevant industry (e.g., banking, investment)
- Are a relationship builderwith a passion for delivering exceptional service
- Have excellent verbal, written, and interpersonal communication skills
- Have strong customer service skills and the ability to de-escalate situations
- Are self-confident, optimistic, and supportive in a team environment
- Are critical, analytical, and enjoy thinking two steps ahead when problem solving
- Possess exceptional time management, organizational, and active listening skills
- Have a background in banking or investment/a familiarity with banking and investment principles
- Have experience working with business owners/founders of companies
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Customer Support Specialist
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London, United Kingdom Toggli Full time**About Us**: Toggli is a technology services company dedicated to providing top-notch IT solutions to our clients. We are seeking a dedicated and empathetic Customer Support Specialist to join our team. If you excel in problem-solving and have a passion for helping customers, we want to hear from you. **Responsibilities**: - Diagnose and troubleshoot...
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Customer Support Specialist
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London, United Kingdom Cision Full timeCision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. **The Customer Support Specialist...
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Customer Support Specialist
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Banking Customer Support Specialist
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Customer Support Specialist
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Technical Customer Support Specialist
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Billing Customer Support Specialist
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Customer Support Specialist
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London, United Kingdom HIVED Full timeAboutHIVED The world needs logisticssolutions that are better for people and the environment and thatswhere HIVED comes in. We are a Londonbased climate and logisticsstartup building the first emissionfree parcel delivery network atscale powered by a 100% electric fleet. A tech company at heart wehave built a modern tech stack novel inhouse routing and...
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Customer Support Specialist
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London, United Kingdom LeanIX Jobs Full timeLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with Enterprise Architecture Management. We are looking for a** Customer Support Specialist **who will help evaluate and support agents based customer's request to support. As part of the Customer...
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Customer Service Specialist
1 month ago
London, United Kingdom Digby Morgan Full timesummary - _ hayes, london_ - _ permanent_- specialism - customer services- sub specialism - customer service- reference number - CSS - job details If you have previous experience in a Customer Support role then we want YOU!! We are seeking a Customer Service Specialist to join one of our aerospace Clients on a permanent basis in Hayes, Heathrow! About the...
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Customer Support Specialist
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London, United Kingdom EC1 Partners Ltd Full timeCustomer Support & Implementation: Your key responsibilities will be:CTRM customer support – react to customers issues, liaise with Devs to resolveUnderstand and document client requirements.Configure and implement our CTRM platform successfully for clients.Implement the core product functionality, using the data model, mappings, integrations with trading...
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Customer Support Specialist
4 weeks ago
London, United Kingdom EC1 Partners Ltd Full timeCustomer Support & Implementation: Your key responsibilities will be: CTRM customer support – react to customers issues, liaise with Devs to resolve Understand and document client requirements. Configure and implement our CTRM platform successfully for clients. Implement the core product functionality, using the data model, mappings, integrations...
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Customer Support Specialist
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London, United Kingdom EC1 Partners Ltd Full timeJob Description Customer Support & Implementation: Your key responsibilities will be: CTRM customer support – react to customers issues, liaise with Devs to resolve Understand and document client requirements. Configure and implement our CTRM platform successfully for clients. Implement the core product functionality, using the data model, mappings,...
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Customer Support Specialist
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London, United Kingdom ClimatePartner GmbH Full time**What you will do**: **What you will do** Join us in helping companies of all sizes and industries take their own climate action today. We are dedicated to working as a team towards our common goal: improving lives. Become a part of our Customer Support team in London where we empower our clients to use the full potential of our software and services to...
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Customer Support Specialist, Amazon Shipping
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London, United Kingdom Amazon UK Services Ltd. Full timeThe role is based in London.Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon,...
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Customer Support Specialist
4 weeks ago
London Area, United Kingdom EC1 Partners Ltd Full timeCustomer Support & Implementation: Your key responsibilities will be: CTRM customer support – react to customers issues, liaise with Devs to resolve Understand and document client requirements. Configure and implement our CTRM platform successfully for clients. Implement the core product functionality, using the data model, mappings, integrations with...
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Customer Success Specialist
1 month ago
London, United Kingdom Altus Group Full timeJob Category: Opportunity Awaits at Altus Group! We are currently looking for a Customer Success Specialist. This is an exciting opportunity to be part of a positive and self-starter team. As a Customer Success Specialist, you will support our customer base through renewal and throughout their customer lifecycle. You will be focused on gross retention,...
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Customer Service Specialist
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Italian, German or Spanish Speaking Customer
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London, United Kingdom Think Specialist Recruitment Full timeWe are currently recruiting for a globally known giant in their industry for a fully remote based role. They are looking for a competent Customer Service Support person that can speak and write fluently in one of either Italian, German OR Spanish to join them on a flexible and ongoing temporary contract for an initial 3 months and then to be...
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Pitch Specialist
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