Head of Workplace Services

2 weeks ago

London, United Kingdom ICBC Standard Bank Plc Full time

Job Title: Head of Workplace Services Job Code: 1236930

Skill Band: Office of the COO Location: London

Type: Permanent Date Posted: 24 Apr 2024

Job Title: Head of Workplace Services

Location: London

Working Module: Full time, 5 days in office


ICBC Standard Bank Plc ("ICBCS or the Bank") is 60% owned by Industrial and Commercial Bank of China and 40% by Standard Bank. ICBCS benefits from a
unique Chinese and African parentage and an unrivalled global network and level of expertise.

ICBCS is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and the markets in
which we operate. We deliver products in an environment which considers the appropriate needs of our clients, whilst providing guidance and expertise to
ensure our employees understand our business and uphold the highest levels of conduct. We want passionate and talented individuals who are motivated by
high growth potential being achieved in doing business the right way.

Headquartered in London, ICBCS also has operations in Shanghai, Singapore and New York.


Department Summary
This role is part of the Workplace Services department.
The Workplace Services department is responsible for:

  • Management of ICBCS office leases and office space
  • Mechanical and electrical maintenance within ICBCS office space
  • Maintenance of ICBCS space within the external data centre and the disaster recovery data centre (located within the London office)
  • Facilities services
  • Health and safety
  • Emergency and pandemic planning
  • Catering and cleaning services
  • Switchboard and reception services
  • Travel and travel security for ICBCS employees who travel
  • Processing and distribution of post
  • Insurance policies relating to ICBCS office space and contents
  • Support for corporate event planning
  • Provision of services to our affiliate, Standard Bank

The Workplace Services department forms part of the Office of the COO ("OCOO") division which also encompasses: Operations, Technology, Client Management Unit, Global Supplier Management, Business Change, Business Management and Regulatory Oversight.


Job Purpose
This role will lead and manage the Workplace Services function.


Key Responsibilities

  • Develop and maintain relationship with Landlord and Landlord's agents, ensuring that Landlord meets obligations and that the Bank's tenancy runs smoothly
  • Advise on real estate matters affecting the Bank, seeking external advice when appropriate
  • Monitor adherence to the lease and obligations specified in the lease
  • Engage with, and seek advice from, internal legal team as appropriate
  • Ensure that all supplier engagements are effective and fit for purpose for the Bank's requirements
  • Partner with Procurement in running effective contract negotiations with suppliers and selection of new suppliers
  • Monitor supplier services closely for performance, delivery and risk
  • Be proactive about supplier risk management requirements and understand the risks presented to Workplace Services and the Bank by each supplier
  • Train direct reports to engage appropriately with suppliers and to manage performance and risks
  • Ensure appropriate contingency plans in the event of supplier disruption or failure
  • Partner effectively with Procurement and Supplier Risk Management teams to manage supplier performance and risks
  • Escalate significant supplier risks to line manager and senior management on a timely basis
  • Ensure close, comprehensive and continuous management of each service delivered by Workplace Services
  • Adjust management style to direct reports as appropriate to grade and field of technical expertise
  • Hold one-to-one meetings as well as department-wide meetings
  • Ensure that Workplace Services staff have some contact and exposure to OCOO senior management (e.g. through department-wide meetings)

Governance and reporting

  • Ensure the appropriate governance standards are employed for Workplace Services and deliver transparent and balanced reporting to senior management forums and committees
  • Ensure the appropriate governance documentation (e.g. frameworks, policies and records) are in place for the department
  • Meet regulatory standards and collaborate effectively with Legal, Compliance, Risk and Internal Audit departments
  • Lead Workplace Services to contribute effectively to Operational Risk, Compliance, Legal, and Internal Audit standards and processes, including risk and control selfassessment (RCSA) exercises and audit and monitoring reports

Projects

  • Co-ordinate resources to run projects relating to Workplace Services and/or physical office space occupied by the Bank
  • Lead and manage complex projects involving multiple internal and external stakeholders

Budget management

  • Understand the cost implications of each of the above
  • Balance cost effectiveness with risk management and delivery standards

Preferred Qualifications and Experience
Preferred qualifications and experience:

  • Degree qualified or equivalent
  • Extensive experience working within Real Estate, Building Services and Facilities Management
  • Previous experience in a leadership role
  • Previous experience of supporting a professional office environment, preferably within a regulated industry
  • Experienced people manager (including management across different disciplines)
  • Previous experience of interacting with, and providing reports to, senior management and Boards
  • Previous experience of managing large teams with complex and diverse remits
  • Previous experience of supplier contract negotiation

Knowledge and skills:

  • Strong knowledge of Real Estate, Building Services and Facilities Management best practices and industry trends
  • Conversant with Microsoft Office (Outlook, PowerPoint, Excel, Word)

Desired personal attributes:

  • High level of integrity
  • Ability to navigate complexity and ambiguity
  • Strong on logical and critical thinking
  • Proficient at multi-tasking and able to handle and balance diverse responsibilities
  • Works well under pressure, maintaining attention to detail
  • Accomplished at building productive relationships with colleagues and suppliers
#J-18808-Ljbffr

  • Head of Workplace Services

    4 days ago

    London, United Kingdom COREcruitment Ltd Full time

    The Role: Head of Workplace ServicesnSector: Facilities ManagementnLocation: London / National TravelnSalary: £80,000 to £100,000pa. + PackageWe are working with a global provider of Facilities Services to both the private and public sector. The group are constantly evolving to stay ahead of their competitors and bring excellent value and service to their...

  • Head of Workplace

    1 day ago

    London, United Kingdom Aztec Group Full time

    Reports to Group Head of Business Operations We are looking for a forward-thinking, self-motivated facilities professional with experience in sourcing and managing an international Company property portfolio and delivering large scale fit-out/ change projects. You will need to be a strong communicator, with a proven ability to influence and manage...

  • Head of Workplace Services

    1 month ago

    London, United Kingdom ICBC Standard Bank Full time

    Summary This role is part of the Workplace Services department. The Workplace Services department is responsible for: Management of ICBCS office leases and office space Mechanical and electrical maintenance within ICBCS office space Maintenance of ICBCS space within the external data centre and the disaster recovery data centre (located within the...

  • Workplace Services Assistant

    1 month ago

    London, United Kingdom Royal College of Physicians Full time

    **Workplace Services Assistant / Handyperson** **Location**: Regent's Park, London **Contract**:Permanent, Full Time **Salary**: Grade 3 - £23,410 - £30,542 per annum _(appointments for this role will likely be made at £29,000, depending on skills and experience)._ The Property Services department at the Royal College of Physicians has anexciting...

  • Head of Workplace Operations

    2 weeks ago

    London, United Kingdom Totum Partners Full time

    Exciting newly created role for a Head of Workplace Operations at a leading international law firm. This role will be responsible for driving and embedding best practice to ensure the firm delivers the best possible service and experience for both clients and colleagues.Scroll down for a complete overview of what this job will require Are you the right...

  • Head of Workplace Experience

    54 minutes ago

    London, United Kingdom Trainline Full time

    Company Description **Trainline** is an innovative, tech business with a mission to **bring together the world’s rail, coach and other travel services **into one simple experience. We aim to make travel easier and more accessible, encouraging people to make **more environmentally sustainable travel choices**. We’re hugely proud to be the **world’s...

  • Workplace Coordinator

    1 month ago

    London, United Kingdom ISS Facility Services Full time

    **Workplace Coordinator** **Contract: Government** **Location: London** **Hours of work: 37.5** **Contract Type: Fixed Term Contract** At ISS, we're not just about spaces; we're about creating environments that pulsate with vitality, innovation, and empathy. As an integral part of our placemaking culture, you will take centre stage in shaping the...

  • Workplace Host

    1 month ago

    London, United Kingdom ISS Facility Services Full time

    **Workplace Host** **London** Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed! We are currently seeking a Workplace Host to join our operational management team. As our Workplace Host, you will be responsible for creating a warm...

  • Workplace Host

    4 days ago

    London, United Kingdom ISS Facility Services Full time

    **Professional & Technology Services**: *** **Business Area: Professional & Technology Services**: *** **Place of Work: London** *** **Contract Type: Permanent** *** **Hours: 40** *** *** **Context** *** **Workplace Host** *** **London** *** **Competitive salary with excellent benefits - please contact the recruitment team for this information....

  • Workplace Coordinator

    1 month ago

    London, United Kingdom ISS Facility Services Full time

    **Workplace Coordinator** **London** Competitive salary with excellent benefits - please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed! Looking for an exciting opportunity to engage with users and provide top-notch support? We are currently seeking a Workplace Coordinator to join...

  • Workplace Coordinator

    1 month ago

    London, United Kingdom ISS Facility Services Full time

    An opportunity has arisen within our Workplace Experience Team at the UK London headquarters of our client, curating a workplace environment that increases well-being, productivity and enhances the culture that our users want to be a part of. As a **Workplace Coordinator**, you will be responsible for building and maintaining effective working relationships...

  • Workplace Coordinator

    4 days ago

    London, United Kingdom ISS Facility Services Full time

    **Banking**: *** **Business Area: Banking**: *** **Place of Work: London** *** **Contract Type: Permanent** *** **Hours: 40** *** *** **Context** *** **Workplace Coordinator** *** **London** *** **Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you...

  • Head of Workplace

    3 days ago

    London, United Kingdom Mitie Full time

    **Company name**: Mitie **Job Title**: Head of Workplace **Reporting to (position)** Account Director *** **Our values and behaviours** Delivering the exceptional, every day - **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. - **Our promise to our people**: a...

  • Workplace Administrator

    3 days ago

    London, United Kingdom ISS Facility Services Full time

    **Workplace Administrator** **Location: London (Hybrid Role)** **Hours of work: 40** **Contract Type: Permanent** Join our team as a Workplace Service Coordinator and become an integral part of our Senior Management team. In this role, you'll provide crucial support to ensure the efficient delivery of facilities services. Serving as the initial point...

  • Workplace Administrator

    2 days ago

    London, United Kingdom ISS Facility Services Full time

    **Workplace Administrator** **Contract: Professional & Technology Services** **Location: London, EC4M7RF** **Hours of work: 40** **Contract Type: Permanent** Join our team as a Workplace Administrator and become an integral part of our Senior Management team. In this role, you'll provide crucial support to ensure the efficient delivery of facilities...

  • Workplace Coordinator

    2 days ago

    London, United Kingdom ISS Facility Services Full time

    **Workplace Coordinator** **Contract: Banking** **Location: London** **Hours of work: 40** **Contract Type: Permanent** In the role of Workplace Coordinator, you'll be at the forefront of delivering an exceptional workplace experience, serving as the primary point of contact to facilitate user engagement and support within the Integrated Facilities...

  • Workplace & Identity services Manager

    2 weeks ago

    London, United Kingdom AXA Group Full time

    We invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients’ potential, thereby fulfilling our own. Take it seriously. Make it fun. Know it matters. Head of Workplace and Identity Services Responsible for the executing Workplace and Identity...

  • Maintenance Operative

    4 weeks ago

    London, United Kingdom Atlas Workplace Services Full time

    **About The Role**: Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. We are currently seeking a highly skilled and motivated Maintenance Operative to join our dynamic...

  • Head of Awarding

    4 weeks ago

    London, United Kingdom Institute of Workplace and Facilities Management (IWFM) Full time

    **ROLE DETAILS** Role Title: Head of Awarding Department: Awarding Organisation Reports to: CEO Direct reports: Awarding Executives and Administrator **Vision and Mission** **Vision** As the pioneering workplace and facilities management body, our vision is one where every workplace delivers. To be the trusted voice of a distinct profession recognised...

  • Head of Digital Workplace

    2 weeks ago

    London, Greater London, United Kingdom 2019 Full time

    Are you ready to take on a pivotal role shaping the future of work at Penguin Random House UK? We are seeking a dynamic and driven Head of Digital Workplace to join our team on an initial 14-month FTC to cover a period of parental leave. In this role, you will play a pivotal role in working with key business stakeholders to ensure alignment between our...