Head of Workplace Services

Found in: Talent UK C2 - 2 weeks ago

London, United Kingdom ICBC Standard Bank Full time

Summary


This role is part of the Workplace Services department.
The Workplace Services department is responsible for: Management of ICBCS office leases and office space Mechanical and electrical maintenance within ICBCS office space Maintenance of ICBCS space within the external data centre and the disaster recovery data centre (located within the London office) Facilities services Health and safety Emergency and pandemic planning Catering and cleaning services Switchboard and reception services Travel and travel security for ICBCS employees who travel Processing and distribution of post Insurance policies relating to ICBCS office space and contents Support for corporate event planning Provision of services to our affiliate, Standard Bank

The Workplace Services department forms part of the Office of the COO ("OCOO") division which also encompasses: Operations, Technology, Client Management Unit, Global Supplier Management, Business Change, Business Management and Regulatory Oversight.


Job Purpose
This role will lead and manage the Workplace Services function.


Key Responsibilities


Real estate

Develop and maintain relationship with Landlord and Landlord's agents, ensuring that Landlord meets obligations and that the Bank's tenancy runs smoothly Advise on real estate matters affecting the Bank, seeking external advice when appropriate Monitor adherence to the lease and obligations specified in the lease Engage with, and seek advice from, internal legal team as appropriate

Vendor / supplier management

Ensure that all supplier engagements are effective and fit for purpose for the Bank's requirements Partner with Procurement in running effective contract negotiations with suppliers and selection of new suppliers Monitor supplier services closely for performance, delivery and risk Be proactive about supplier risk management requirements and understand the risks presented to Workplace Services and the Bank by each supplier Train direct reports to engage appropriately with suppliers and to manage performance and risks Ensure appropriate contingency plans in the event of supplier disruption or failure Partner effectively with Procurement and Supplier Risk Management teams to manage supplier performance and risks Escalate significant supplier risks to line manager and senior management on a timely basis

People management

Ensure close, comprehensive and continuous management of each service delivered by Workplace Services Adjust management style to direct reports as appropriate to grade and field of technical expertise Hold one-to-one meetings as well as department-wide meetings Ensure that Workplace Services staff have some contact and exposure to OCOO senior management (e.g. through department-wide meetings)

Governance and reporting

Ensure the appropriate governance standards are employed for Workplace Services and deliver transparent and balanced reporting to senior management forums and committees Ensure the appropriate governance documentation (e.g. frameworks, policies and records) are in place for the department

Risk management

Meet regulatory standards and collaborate effectively with Legal, Compliance, Risk and Internal Audit departments Lead Workplace Services to contribute effectively to Operational Risk, Compliance, Legal, and Internal Audit standards and processes, including risk and control selfassessment (RCSA) exercises and audit and monitoring reports

Projects

Co-ordinate resources to run projects relating to Workplace Services and/or physical office space occupied by the Bank Lead and manage complex projects involving multiple internal and external stakeholders

Budget management

Understand the cost implications of each of the above Balance cost effectiveness with risk management and delivery standards

Preferred Qualifications and Experience
Preferred qualifications and experience:

Degree qualified or equivalent Extensive experience working within Real Estate, Building Services and Facilities Management Previous experience in a leadership role Previous experience of supporting a professional office environment, preferably within a regulated industry Experienced people manager (including management across different disciplines) Previous experience of interacting with, and providing reports to, senior management and Boards Previous experience of managing large teams with complex and diverse remits Previous experience of supplier contract negotiation

Knowledge and skills:

Strong knowledge of Real Estate, Building Services and Facilities Management best practices and industry trends Strong communication skills Conversant with Microsoft Office (Outlook, PowerPoint, Excel, Word)

Desired personal attributes:

High level of integrity Ability to navigate complexity and ambiguity Strong on logical and critical thinking Proficient at multi-tasking and able to handle and balance diverse responsibilities Works well under pressure, maintaining attention to detail Accomplished at building productive relationships with colleagues and suppliers

  • Head of Workplace Services

    Found in: Whatjobs ES C2 - 3 days ago

    London, United Kingdom COREcruitment Full time

    The Role: Head of Workplace ServicesSector: Facilities ManagementLocation: London / National TravelSalary: £80,000 to £100,000pa. + PackageWe are working with a global provider of Facilities Services to both the private and public sector. The group are constantly evolving to stay ahead of their competitors and bring excellent value and service to their...

  • Head of Workplace Services

    Found in: Jooble UK C2 - 3 days ago

    London, United Kingdom COREcruitment Full time

    The Role: Head of Workplace Services Sector: Facilities Management Location: London / National Travel Salary: £80,000 to £100,000pa. + Package We are working with a global provider of Facilities Services to both the private and public sector. The group are constantly evolving to stay ahead of their competitors and bring excellent value and service to...

  • Head of Workplace Services

    2 days ago

    London, United Kingdom COREcruitment Full time

    The Role: Head of Workplace Services Sector: Facilities Management Location: London / National Travel Salary: £80,000 to £100,000pa. + Package We are working with a global provider of Facilities Services to both the private and public sector. The group are constantly evolving to stay ahead of their competitors and bring excellent value and service to...

  • EMEA Workplace Services Manager

    3 weeks ago

    London, United Kingdom Colt Technology Services Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. At Colt, we provide world-class network and voice connectivity across Europe, Asia and North America's largest business hubs. We've been specialists in our field for nearly three decades - and we've won awards for being a technology innovator...

  • Head of Workplace Services

    1 week ago

    London, United Kingdom in Newbury Full time

    Full Job Description Summary This role is part of theWorkplace Services department. The Workplace Services departmentis responsible for: Management of ICBCS office leases and officespace Mechanical and electrical maintenance within ICBCSoffice space Maintenance of ICBCS space within theexternal data centre and the disaster recovery data centre...

  • Head of Workplace Operations

    Found in: Talent UK 2A C2 - 2 weeks ago

    London, United Kingdom Totum Partners Full time

    Exciting newly created role for a Head of Workplace Operations at a leading international law firm. This role will be responsible for driving and embedding best practice to ensure the firm delivers the best possible service and experience for both clients and colleagues.You will manage the operations team consisting of facilities, catering and front of house...

  • Head of Workplace Operations

    Found in: Appcast UK C C2 - 2 weeks ago

    London Area, United Kingdom Totum Partners Full time

    Exciting newly created role for a Head of Workplace Operations at a leading international law firm. This role will be responsible for driving and embedding best practice to ensure the firm delivers the best possible service and experience for both clients and colleagues.You will manage the operations team consisting of facilities, catering and front of house...

  • Head of Workplace Operations

    Found in: Whatjobs ES C2 - 1 week ago

    London Area, United Kingdom Totum Partners Full time

    Exciting newly created role for a Head of Workplace Operations at a leading international law firm. This role will be responsible for driving and embedding best practice to ensure the firm delivers the best possible service and experience for both clients and colleagues. You will manage the operations team consisting of facilities, catering and front of...

  • Head of Workplace Operations

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    London Area, United Kingdom Totum Partners Full time

    Exciting newly created role for a Head of Workplace Operations at a leading international law firm. This role will be responsible for driving and embedding best practice to ensure the firm delivers the best possible service and experience for both clients and colleagues.You will manage the operations team consisting of facilities, catering and front of house...

  • Head of Workplace Operations

    Found in: Appcast UK C2 - 2 weeks ago

    London Area, United Kingdom Totum Partners Full time

    Exciting newly created role for a Head of Workplace Operations at a leading international law firm. This role will be responsible for driving and embedding best practice to ensure the firm delivers the best possible service and experience for both clients and colleagues.You will manage the operations team consisting of facilities, catering and front of house...

  • Head of Workplace Technology

    Found in: Whatjobs ES C2 - 1 week ago

    London Area, United Kingdom Burns Sheehan Full time

    Head of Workplace Technology Location:

  • Head of Workplace Strategy

    2 weeks ago

    London, United Kingdom Austin Recruitment LTD Full time

    About the company: This business is a leading provider of innovative interior solutions, dedicated to transforming workspaces into dynamic environments that inspire creativity, collaboration, and productivity. With a focus on delivering exceptional design and functionality, they serve clients across various industries and geographies, creating spaces that...

  • Workplace Coordinator

    6 days ago

    London, United Kingdom ISS Facility Services Full time

    **Workplace Coordinator** **Contract: Government** **Location: London** **Hours of work: 37.5** **Contract Type: Fixed Term Contract** At ISS, we're not just about spaces; we're about creating environments that pulsate with vitality, innovation, and empathy. As an integral part of our placemaking culture, you will take centre stage in shaping the...

  • Workplace Host

    6 days ago

    London, United Kingdom ISS Facility Services Full time

    **Workplace Host** **London** Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed! We are currently seeking a Workplace Host to join our operational management team. As our Workplace Host, you will be responsible for creating a warm...

  • Maintenance Operative

    2 days ago

    London, United Kingdom Atlas Workplace Services Full time

    **About The Role**: Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. We are currently seeking a highly skilled and motivated Maintenance Operative to join our dynamic...

  • Head of Awarding

    4 days ago

    London, United Kingdom Institute of Workplace and Facilities Management (IWFM) Full time

    **ROLE DETAILS** Role Title: Head of Awarding Department: Awarding Organisation Reports to: CEO Direct reports: Awarding Executives and Administrator **Vision and Mission** **Vision** As the pioneering workplace and facilities management body, our vision is one where every workplace delivers. To be the trusted voice of a distinct profession recognised...

  • Customer Service Specialist

    5 days ago

    London, United Kingdom Workplace Options Full time

    Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million...

  • Head of Commercial

    Found in: beBee S GB - 3 weeks ago

    London, United Kingdom capstone-recruitment Full time

    CLIENT-SIDE HEAD OF COMMERCIAL | WORKPLACE TEAMSALARY: COMPETITIVEWEST LONDONCapstone Recruitment are working exclusively with Europe's leading entertainment and communications business, who boast a significant presence in the industry with over 20 million customers across 6 countries.They are looking for a Head of Commercial to join their workplace team....

  • Head of Data and Tech

    2 days ago

    London, United Kingdom Land Securities Full time

    We’re Landsec - We are_ Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential._ - We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on...

  • Head of Operations

    4 days ago

    London, United Kingdom Churchill Service Solutions Full time

    Head of Operations - Guest Services £60,000 to £70,000 per annum plus 15% annual performance bonus. London - **Making the workplace a destination**_ **We Put People First so you can Deliver Outstanding Service** We are looking for a dynamic, ambitious, and empathetic Head of Operations. The Head of Operations will work at a high pace across multiple...