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Software Support and Customer Success Executive

2 months ago

Portsmouth Hampshire, United Kingdom Lead Forensics Full time €30,000 - €40,000

Customer Success Manager
Portsmouth, UK) Hybrid/Office based
Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.
To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.
Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.
Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required
Negotiating contract renewals and expansion proposals
Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.
World class training – A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
Enhanced Sick Pay, Maternity and Paternity pay.
Pension scheme with employer contributions
25 days holiday plus bank holidays
Free parking + onsite gym
Employee assistance programme
Hybrid working
At least 2-3 years of experience within a Sales/Account Management or Customer Success Background
Experience in using CRM systems
This role will require travel to our Portsmouth Office 3 days a week. Job Type: Full-Time, Monday -Friday
#SaaS #B2B #CSM #Account Manager #Business Account #Custmer Service