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Bilingual Customer Success Manager
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Lead Forensics. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and providing exceptional support to ensure their success.
Key Responsibilities:
- Client Relationship Management: Develop and maintain strong relationships with a portfolio of clients, understanding their business needs and goals, and providing tailored solutions to drive growth and retention.
- Opportunity Identification: Identify opportunities for upselling and cross-selling, and develop strategies to capitalize on these opportunities.
- Support and Assistance: Provide timely and effective support to clients, resolving issues and concerns, and working closely with internal departments as needed.
- Contract Renewals and Expansion: Negotiate contract renewals and expansion proposals, ensuring that client needs are met and that business goals are achieved.
What We Offer:
- Clear Career Progression: Regular salary reviews and opportunities for advancement, allowing you to grow and develop your career.
- World-Class Training: Comprehensive onboarding and ongoing training programs, ensuring you have the skills and knowledge needed to succeed in your role.
- Competitive Compensation and Benefits: A competitive salary, commission scheme, and a range of benefits, including enhanced sick pay, maternity and paternity pay, pension scheme, and more.
- Hybrid Working: A flexible working arrangement, allowing you to balance work and personal life.
Requirements:
- Experience: At least 2-3 years of experience in a sales, account management, or customer success role.
- Credentials: Experience in using CRM systems and a strong understanding of sales and customer success principles.
