Senior Account Manager
3 weeks ago
Senior Account Manager
Business Unit: Commercial Department
Location: Home-based in South of England
Salary: £57,349 + up to 20% bonus annually + car allowance
Role Overview
The NHS Fleet team generates non-core income for patient care through its car and home electronics schemes. The team consists of 60 staff members. The Senior Account Manager, reporting to the Head of Account Management, will manage and grow a portfolio of public sector/not-for-profit clients in the South of England and Wales.
Key Responsibilities
- Develop strategies to manage and grow non-core revenue services
- Identify and research new business opportunities
- Create tailored proposals, tenders, and contracts
- Maximise account performance and cross-sell services
- Explain salary sacrifice tax and HR legislation to clients
- Collaborate with New Business colleagues on bids and tenders
- Maintain and grow client relationships
- Monitor competitor activities and client satisfaction
- Keep accurate CRM records and ensure high customer service levels
- Regularly update internal stakeholders on account performance
- Resolve client queries and escalate when necessary
Additional Responsibilities
- Promote commercial services positively to internal and external customers
- Work with stakeholders to promote Northumbria Healthcare Group’s brand values
- Stay updated on other commercial services to share best practices
- Develop a network of contacts to identify business leads
- Research, collect, and analyse relevant business information
- Deputise for the Head of Account Management or Group Sales Director as needed
Candidate Profile
- Degree or strong sales/account management background
- Proven success in gaining new business and achieving sales targets
- Experience with CRM systems
- Proficient in MS Outlook, Word, Excel, and PowerPoint
- Experience in bid-writing for public sector contracts is desirable
- Experience with salary sacrifice or staff benefit schemes is desirable
- Excellent customer relations and communication skills
- Proven ability to influence client decision-makers
- Track record of working to KPIs and targets
- Self-motivated with attention to detail
- Ability to travel frequently in the UK
Key Skills
- Problem solving
- Planning and organising
- Communication
- Competitive awareness
- Presentation skills
- Opportunity management
- Sales process acumen
- Objection handling
- Relationship building
- Results driven
- Adaptable to change
- Professional and approachable
- Team player with initiative
- Excellent verbal and written communication
- Driving license is essential
If you are interested in this Senior Account Manager role, click ‘apply now’ and a member of our team will be in touch
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