Full-time Contact Centre Customer Service Agent

3 weeks ago


Bath Somerset, United Kingdom TRUESPEED Full time

Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset.
Hybrid Working from Home and the Office in Bath, Somerset
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 40 Hours per Week, Monday to Saturday (Saturdays are worked on a rota basis with a day off in lieu)
Have you had previous experience working in an inbound call centre environment?

We are looking for talented individuals to join our Customer Care Team who as a Customer Service Advisor / Contact Centre Agent / Customer Care Representative who is passionate about putting the customer at the heart of everything they do.
We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent / Customer Care Representativewith a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office.
Working as the Customer Service Advisor / Customer Care Representative you will be responsible for effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner.
As the Customer Service Advisor / Customer Care Representative you will take ownership of anything from information on products and order updates to complaints, always aiming to resolve first time.
We're committed to creating an engaging, supportive, and inclusive workplace and providing opportunities for development, training, and growth.
Your duties as a Customer Service Advisor / Customer Care Representative will include:

~ Effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner


~ Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first time


~ Taking an active role in complaint resolution with the aim to resolve on first contact


~ Any other reasonable duties that may be required from time to time to ensure all our customers have a great experience with Truespeed

Demonstrable experience gained in a high volume B2C customer service centre


~ Experience in handling and owning complaints through to resolution and to timescales


~ Good working knowledge of Microsoft Office, G-Suite, and Google Analytics


~ Flexible approach and ability to meet deadlines


~ Life insurance
~ Competitive pension scheme
~ Hybrid working
~25 days holiday plus bank holidays
~ Great opportunities for career development
~ Onsite parking
~ Casual dress
~ Attractive employee referral scheme

NO AGENCIES PLEASE
This job is being advertised by AWD online on behalf of Truespeed Communications Ltd
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