Customer Service Advisor

3 weeks ago

Bath, United Kingdom AWD Recruitment Limited Full time

Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset.

**SALARY**: £25,000 - £28,000 per annum + Commission + Benefits

**LOCATION**: Hybrid Working from Home and the Office in Bath, Somerset

**JOB TYPE**: Full-Time, Permanent

**WORKING HOURS**: 40 Hours per Week, Monday to Saturday (Saturdays are worked on a rota basis with a day off in lieu)

IS THIS YOU?

Do you have excellent communication and listening skills?

Have you had previous experience working in an inbound call centre environment?

If the answer is yes to the above, then we would love to hear from you.

We are looking for talented individuals to join our Customer Care Team who as a Customer Service Advisor / Contact Centre Agent / Customer Care Representative who is passionate about putting the customer at the heart of everything they do.

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office.

As the Customer Service Advisor / Customer Care Representative you will take ownership of anything from information on products and order updates to complaints, always aiming to resolve first time.

WHO WE ARE

Here at Truespeed we don’t just offer jobs - we offer careers. We’re committed to creating an engaging, supportive, and inclusive workplace and providing opportunities for development, training, and growth.

DUTIES

Your duties as a Customer Service Advisor / Customer Care Representative will include:
Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first time

Improving customer satisfaction by owning a customer query through to resolution

Taking an active role in complaint resolution with the aim to resolve on first contact

Booking installations, outlining the process, and answering any queries

Renewing contracts, ensuring the customer is fully informed of actions taken

Problem solving and contributing to the improvement of working processes within the team and wider business

Sharing information with colleagues and updating knowledge management systems

Any other reasonable duties that may be required from time to time to ensure all our customers have a great experience with Truespeed

CANDIDATE REQUIREMENTS

Demonstrable experience gained in a high volume B2C customer service centre

Experience in handling and owning complaints through to resolution and to timescales

Good working knowledge of Microsoft Office, G-Suite, and Google Analytics

Ability to simplify complex topics and communicate them clearly with customers

Confident and professional verbal and written communication

Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries

Empathetic and able to relate to a wide-ranging demographic

Flexible approach and ability to meet deadlines

Desire to learn and takes initiative to develop professionally

Excellent time management skills

Positive can-do attitude

**BENEFITS**:
Life insurance

Health care options

Competitive pension scheme

Hybrid working

25 days holiday plus bank holidays

Great opportunities for career development

Onsite parking

Casual dress

Commission scheme

Attractive employee referral scheme

NO AGENCIES PLEASE

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.

**JOB REF**: AWDO-P12092

This job is being advertised by AWD online on behalf of Truespeed Communications Ltd

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