Customer Service Consultant

3 weeks ago


Bath, United Kingdom eFinancialCareers Full time

At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
**The Role**:
We are currently recruiting for a permanent Customer Service Consultant to join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team. The Contact Centre team willplay a key role in ensuring advisers and customers have the best possible experience in their communications with M&G.
This role must be based out of one of our offices in Bath, Stirling or Edinburgh and regular homeworking will also be possible. We will set you up with all the equipment that you need. We also accept flexible working requests and part time hours are availablebut must be during the hours of 8.30am to 5.30pm Monday to Friday.
**Key Responsibilities for this Role**:

- Take ownership for fulfilling a variety of work
- Working as part of the Operational teams putting the customers at the heart of everything we do
- Ability to work in a busy environment where high standards, productivity and quality are essential
- Maintaining customer accounts
- Behaviours and attitude to encapsulate a customer centric approach. Understand a customers' request, identifying what is required to deliver to that need
- Own all requests/enquiries from end to end, minimising hand-offs and delivering a personal service
- Constantly seek additional knowledge to help you provide support to advisers, clients and colleagues
- Identify ways in which we can continue to improve the way we do things
- All transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales

**Key Knowledge, Skills & Experience**:
This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable:

- Experience of customer service and administrative environments (preferably in financial services, but not essential)
- Experience of handling calls in a Call Centre environment
- Organisational skills
- Ability to connect and build rapport where appropriate

We offer an excellent benefits package and a competitive salary.
Work Level: Colleague
Recruiter Name: Sarah Mathers
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity,age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.



  • Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...


  • Bath, United Kingdom eFinancialCareers Full time

    At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us...


  • Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...


  • Bath, Bath and North East Somerset, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...


  • Bath, Bath & N E Somerset, United Kingdom M&G plc. Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve...


  • Bath, United Kingdom M&G plc. Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve...


  • Bath, United Kingdom M&G plc. Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us...


  • Bath, United Kingdom eFinancialCareers Full time

    At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us...


  • Bath, United Kingdom eFinancialCareers Full time

    At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us...


  • Bath, United Kingdom eFinancialCareers Full time

    At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us...


  • Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Services

    1 month ago


    Bath, United Kingdom Niyaa People Full time

    Exciting new opportunity for a Customer Service Advisor to join a business with a true family ethos, to maximise productivity and to provide outstanding customer service. **Role: Customer Service Advisor** **Location: Bath** **Hours: 37.5** **Employment type: Temporary to Permanent** **Working week: Monday -Friday** **Hourly rate: 15ph-16ph** **As a...


  • Bath, United Kingdom HSS Hire Full time

    It's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a Customer Service Advisor to join us in our Bath merchant store. With a variety of products across all sectors to offer our customers, a forward-thinking culture, what better time to join a dynamic organisation! If you are experienced in Sales / Customer...

  • HSBC Bank Jobs

    2 months ago


    Bath, Somerset, United Kingdom HSBC Full time

    Job Description: The role of a Customer Service Consultant known internally within HSBC as a Universal Banker (UB) is to provide our customers with an outstanding service that we can all be proud of, by taking ownership of customer enquiries, and supporting and resolving more complex queries. Our UB’s educate our customer’s to enable them to use our...


  • Bath, Somerset, United Kingdom PUIG Full time

    The Opportunity Founded in 1870 by Cornish barber William Penhaligon, Penhaligon's is an esteemed British fragrance house. Drawing on our 150 year unique heritage and applying a touch of eccentric British charm to all that we do, we're rather obsessed with fragrance. If you're ready to start your olfactive expedition, it would be marvellous to meet you......


  • Bath, United Kingdom T R Hayes Full time

    **Job description** TR Hayes is the region’s largest family-owned furniture store trading from two fantastic stores near the Centre of Bath. Employing 45 people the business which is over 100 years old continues to flourish and grow. In our busy & growing curtain & soft furnishings department we are recruiting a full time or part time sales...


  • Bath, United Kingdom Vision Glasgow Full time

    Growing our Top Customer Service Advisor Team in Bath! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Vision, we are committed to...


  • Bath, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor Customer Service Advisor Customer service advisor - £11.00 per hour - Bath Your new company Our client is a market leader in their field, with their Head Office in central Bath. They are a well-run company and due to prolonged growth are looking to add to their customer service. Your new role As a Customer Service Agent, you will...

  • Customer Service

    6 days ago


    Bath, United Kingdom JUICE RECRUITMENT Full time

    'Are you looking to progress in your Financial Services career? Do you have brilliant organisation skills and are looking to develop your professional skillset in a varied and fast-paced role? Juice is excited to be supporting a well-known Financial Services Company based in Bath City Centre, in their search for multiple Client Services Administrators to...


  • Bath, United Kingdom Platform Recruitment Full time

    **Customer Service Advisor - Bath - £24k - Annual Bonus 3k** This client is well established firm who are looking to recruit a Customer Service Advisor to support the ongoing management of the sales ledger and debt within their industry. **Main Duties**: + Using SAP to organise, process returns and orders + Take orders from customers over the phone,...