customer service assistant

2 weeks ago

Bath, United Kingdom Brook Street Full time

Brook Street are looking for enthusiastic individuals who are looking for a new customer service role in an exciting industry. We have numerous full and part time customer focused roles for a Public Sector client based in Bath.

Role: Customer Service Assistant

Location: Bath , BA1 - city centre based

Pay rate: £12.00 an hour - weekly pay on Friday

shifts: 9:00-5:30 Monday - Friday (37.5)

Start date: May 2024

Contract : temporary contract until October 2024

Your role being the face of the service will involve providing a professional face-to-face service supporting the public with their visa and citizenship applications. You will also work part of a team, helping customers, resolving issues and ensuring each individual receives a professional, efficient and considerate customer experience.

These roles are initially for a six-months' period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving i would love to hear from you. Just some previous customer service / call centre experience is necessary and a keen ambition to work.

location: Northgate house, Bath B1 1RG

pay rate: £9.90 per hour / weekly pay

hours: varied FT and PT contracts available (dependant on availability - please state which you would like to go for when enquiring about the role)

As the right candidate, you will have:

Excellent communication and interpersonal skills
The ability to develop and maintain good working relationships with colleagues
Basic IT skills, as full appropriate systems training will be provided before you start
Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
Excellent organisational skills with great attention to detail
The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
The ability to understand and apply corporate policies and procedures consistently Desirable, but not essential, experience in:

Working in a customer-facing environment
Working in a high-volume processing environment.Responsibilities in depth:

Capture and process information as part of a process using various systems (full training provided)
Act as a first point of contact for the public
Manage customer expectations, interact and display professionalism at all times.
Adhere to the policies in place and ensuring performance targets are met daily and accuracy targets are achieved.
Manage and resolve challenging situations displaying professionalism at all times and escalating where you cannot.
Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

If you think you are the right person for this role, please apply online or email me directly. I'm excited to hear from you

For specific questions related to the role, contact

  • customer service assistant

    2 weeks ago

    Bath, United Kingdom Brook Street Full time

    Brook Street are looking for enthusiastic individuals who are looking for a new customer service role in an exciting industry. We have numerous full and part time customer focused roles for a Public Sector client based in Bath. Role: Customer Service AssistantLocation: Bath , BA1 - city centre basedPay rate: £12.00 an hour - weekly pay on Fridayshifts:...

  • customer service assistant

    2 weeks ago

    Bath, United Kingdom Brook Street Full time

    Brook Street are looking for enthusiastic individuals who are looking for a new customer service role in an exciting industry. We have numerous full and part time customer focused roles for a Public Sector client based in Bath. Role: Customer Service AssistantLocation: Bath , BA1 - city center basedPay rate: £12.00 an hour - weekly pay on Fridayshifts:...

  • customer service assistant

    1 week ago

    Bath, United Kingdom Brook Street Full time

    Brook Street are looking for enthusiastic individuals who are looking for a new customer service role in an exciting industry. We have numerous full and part time customer focused roles for a Public Sector client based in Bath. Role: Customer Service Assistant Location: Bath , BA1 - city center based Pay rate: 12.00 an hour - weekly pay on Friday ...

  • General Assistant

    1 month ago

    Bath, United Kingdom Churchill Service Solutions Full time

    Job description The Role: General Assistant - Bath Time: Weekends - 20 Hours per week Rate of Pay: £10.42 **Job Description**: Are you passionate about food, people, and great service? Are you looking to expand your experience by working in the Assisted Living sector? We are passionate about people and food. We enrich and nourish the lives of our...

  • General Assistant

    4 weeks ago

    Bath, United Kingdom Churchill Service Solutions Full time

    Job description The Role: General Assistant - Clevedon Time: Weekends - 6 Hours per week (Weekends) Rate of Pay: £10.42 **Job Description**: Are you passionate about food, people, and great service? Are you looking to expand your experience by working in the Assisted Living sector? We are passionate about people and food. We enrich and nourish the lives...

  • General Assistant

    4 weeks ago

    Bath, United Kingdom Churchill Service Solutions Full time

    Job description The Role: General Assistant - Bath Time: Weekends - 8 Hours per week Rate of Pay: £10.42 **Job Description**: Are you passionate about food, people, and great service? Are you looking to expand your experience by working in the Assisted Living sector? We are passionate about people and food. We enrich and nourish the lives of our...

  • General Assistant

    4 weeks ago

    Bath, United Kingdom Churchill Service Solutions Full time

    Job description The Role: General Assistant - Clevedon Time: Weekends - 15 Hours per week Rate of Pay: £10.42 **Job Description**: Are you passionate about food, people, and great service? Are you looking to expand your experience by working in the Assisted Living sector? We are passionate about people and food. We enrich and nourish the lives of our...

  • General Assistant

    2 months ago

    Bath, United Kingdom Churchill Service Solutions Full time

    Are you passionate about food, people, and great service? Are you looking to expand your experience by working in the Assisted Living sector? We are passionate about people and food. We enrich and nourish the lives of our customers and employees. We are looking for a General Assistant to work within our Assisted Living Business, which boasts a welcome and...

  • Customer Service

    3 days ago

    Bath, United Kingdom Lifestory Group Full time

    We are Lifestory, a vibrant business who are proud to design, build, and create high-quality homes with a focus on independent later living. It's a great time to join us as we continue to build on our success through 2023 and beyond and we are looking for a Lifehost to join us at our brand new ‘Bath Leats’ development, a stunning community of 1 and 2...

  • Apprentice Parts Assistant

    2 hours ago

    Bath, United Kingdom RecruitmentRevolution.com Full time

    **Are you looking to start your career? Want to join the largest car company in the world?** We are looking for an ambitious, hard-working person to join our friendly Parts team at The Platinum Motor Group, to complete a Parts Advisor Customer Service Apprenticeship with us. **Role info**: **Apprentice Parts Assistant** **Bath** **Competitive Market...

  • Customer Assistant

    2 days ago

    Bath, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Bank and Services Colleague - Bath Working Pattern: Wed 11:00-16:30 Thurs 11:00-16:30 Fri 11:00-16:30 Sat 11:00-16:30 **Key Capabilities** **Customer Assistant - Bank and Services Colleague - Bath** **Working Pattern**: Wed 11:00-16:30 Thurs 11:00-16:30 Fri 11:00-16:30 Sat 11:00-16:30 **INTRODUCING OUR...

  • customer service assistant

    3 days ago

    Bath, Somerset, United Kingdom Brook Street Full time

    Brook Street are looking for enthusiastic individuals who are looking for a new customer service role in an exciting industry. We have numerous full and part time customer focused roles for a Public Sector client based in Bath. Role: Customer Service Assistant Location: Bath , BA1 - city center based Pay rate: 12.00 an hour - weekly pay on Friday ...

  • Customer Service Advisor

    1 month ago

    Bath, United Kingdom Platform Recruitment Full time

    **Customer Service Advisor - Bath - £24k - Annual Bonus 3k** This client is well established firm who are looking to recruit a Customer Service Advisor to support the ongoing management of the sales ledger and debt within their industry. **Main Duties**: + Using SAP to organise, process returns and orders + Take orders from customers over the phone,...

  • Customer Assistant

    4 days ago

    Bath, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...

  • Customer Assistant

    4 days ago

    Bath, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...

  • Customer Assistant

    4 days ago

    Bath, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...

  • Customer Assistant

    4 days ago

    Bath, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...

  • Customer Service Consultant

    1 month ago

    Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Service Consultant

    1 month ago

    Bath, United Kingdom eFinancialCareers Full time

    At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us...

  • Customer Service Administrator

    2 weeks ago

    Bath, United Kingdom Student Castle Property Management Services Limited Part time

    Student Castle Property Management is hiring as Customer Service Administrator! Job Title: Customer Service Administrator16 hours / week2 days / 7, mainly Monday to FridaysHours/Shifts: 09.00 - 18.00 / Could vary at times depending on cover and summer period Direct Report: Scheme Manager / Assistant Scheme Manager Main duties will include:•Answering...