Event Sales Executive

2 weeks ago

London, United Kingdom State of Play Hospitality Full time

Job Description

About us:

We are an innovative creator and operator of technology enabled experiential leisure concepts. In the UK our brands are Bounce, the home of ping pong, and Hijingo which combines theatrical sound and visuals with immersive bingo.

Role overview:

  • Effectively converting incoming enquiries and efficiently planning confirmed meeting, conference and event bookings across four high profile London venues
  • Maximising all event sales opportunities through upselling, building strong client relationships, conducting thorough post-event feedback processes and liaising with past bookers to encourage repeat business or cross-brand sales to achieve revenue targets
  • Working closely with the Event Sales Manager and relevant departments to initiate new revenue streams

Principle responsibilities:

  • Managing events (meetings, conferences and full venue buy outs) from enquiry through to sales and arrival in venue, including all administration necessary and liaison with the operational teams
  • Maintaining the highest level of client satisfaction by adhering to thorough, high standard enquiry handling, event planning and post-event feedback processes
  • Providing eloquent, professional proposals which meet customer requirements and arrive within the agreed service level agreement
  • Arranging and conducting venue showrounds and familiarisation trips to encourage event enquiry conversion and relationship building with the clients
  • Ensuring all event details are recorded, reported and displayed in a clear, concise manner
  • Ensuring all issues affecting guests’ visits are raised through the appropriate channels to ensure that customer care standards are maintained and exceeded
  • Exercising action plans to maximise business opportunities across all venues and when required take part in sales driving activities
  • Achieving sales based targets on a monthly, quarterly and annual basis
  • Liaising with 3rd party agencies to handle incoming event enquiries and convert them
  • Assisting the wider Event Sales team with attending internal venue showcases, industry exhibitions, networking and any other events

Core non-negotiable skills and experience:

  • A highly sales driven individual with an outgoing and positive personality
  • Experience in building authentic, productive business relationships
  • A self starter with the ability to take on extra responsibility and manage their workload efficiently and take initiative when not lead
  • Good negotiation skills
  • A proven ability to think and act with speed and efficiency in a fast paced environment
  • Exceptional organisational and administration skills with superior attention to detail
  • Experience of planning and delivering large events or conferences is desired
  • Experience with event CRM systems and Collins is desired

What we offer:

  • A dynamic and supportive work environment with a focus on teamwork
  • Career growth and development opportunities
  • 31 days holiday inclusive of Bank Holidays pro-rata
  • 1 day a week working from home
  • Wagestream for easy access to earned wages before payday
  • Employee discounts for you and your friends and family
  • Friday pizza and beers in our Support Office, based in Farringdon
  • Snacks available in our Support Office
  • Access to our Employee Assistant Programme
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