Senior Operations Manager Complaints Performance

4 weeks ago


Wandsworth Greater London, United Kingdom RE People Full time

Senior Operations Manager - Extra Care Services
My client is looking for a well-organized, professional and proactive individual to joi their senior management team. You will lead and manage the delivery of high quality care and support to people living in Extra Care services in Tower Hamlets and Wandsworth.
You will be over seeing 7 Extra Care Services.
Contract management and compliance
* All aspects of quality assurance and monitoring
* Driving service improvements
* Ensuring provision of varied and vibrant activities at all services
* Producing reports and collating data against KPIs
* Performance management of the Registered Managers/Senior Team
* Investigation and follow up of concerns, complaints and suggestions
* Assessment and allocation of new service users
* 4 years supervisory/management experience in health or social care services involving the care and support of older people and adults with a range of support needs.
* Knowledge and understanding of dementia and common health related needs.
* Driving license
This is a fantastic opportunity to join a business, that values its staff and offers quality career to service users.
For more information, please call Rhys Jones in the Safehands Cheltenham office
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