Senior Manager, Commercial Operations
2 weeks ago
Operations Manager - Permanent, Blackwall (E14)
Hours: 40 per week, 08.30pm Monday to Friday
To have day to day responsibility for the management and supervision of the in-house staff and oversee the work of the in-house operations teams and external contractors.
* To provide a secure and safe environment for the residents, commercial tenants and staff.
* To support the development of activities to enhance the lifestyle of residents based around the communal facilities.
* To liaise with the Property Director in respect of expenditure to ensure maximum value for money.
* To maintain regular communication with the Property Director and provide weekly reports and meet formally once a month.
* Day to day responsibility for the management of directly employed staff (liaise with Senior Management Team where appropriate).
* ensuring the Property Director is aware at all times.
* Respond to complaints in line with the complaints procedure and ensure the FM & RSM deal with complaints in a timely and effective manner.
* Develop and maintain links with local stakeholders such as emergency services, local authority departments etc
* Be familiar with legislation relevant to the management of a mixed use estate and in conjunction with the Property Director look to develop an operation that seeks to surpass best practice.
* Provide operational information to the Property Director as required supporting the preparation of the annual service charge budget. Knowledge of legislation and case law pertinent to the operational aspects of estates management e.g. building regulations and health & safety.
* Ability to effectively communicate and work in partnership with managers, colleagues, residents, and contractors.
* Ability to manage teams (to deliver key areas related to job profile) and monitor and review performance.
* Demonstrate commercial awareness and the ability to ensure value for money and the effective use of resources.
* Creative and generator of new ideas to continuously improve the offering of a “best in class” service
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