Commercial Coordinator

2 weeks ago


Bristol, United Kingdom NEWELL Full time

Order Management Coordinator (12 Month FTC) - (Job Number: 2400936)
Order Management Coordinator (12 Month FTC)
A key role within a dynamic, collaborative team managing the orders of multiple major National Accounts from receipt, through to fulfilment and delivery. Acting as the conduit between the customer, the commercial team, and supply chain to ensure we execute in a way that delivers our customer expectations. Manage order allocations and prepares orders for the warehouse management system. Regularly review service levels and ways of working with the National Account Managers and customers.

To build, maintain a strong collaborative working relationships with customers to deliver a high standard of customer service, acting as the main contact point for all operational aspects of account management.
· Input/review incoming orders for accuracy, including customer specific pricing, promotional discounts, ship dates, terms, shipping requirements, etc before order release. Responsible for identifying all EDI/Pricing/Item errors and working with the system manager to rectify quickly.
· Communicate any issues shortages/potential backorders/cuts to commercial teams, while recommending course of action. Manages order reservations and prepares orders for pick release to the warehouse management system, while balancing fill rates, shipping window requirements and product availability. Responsible for systematic pick releases for managed accounts.
· To maintain customer information held on file, ensure new requirements are communicated throughout commercial, operations, supply chain and recorded to mitigate risk on chargebacks.
· Work closely with the National Account Managers to achieve/exceed targets for invoiced sales, fill rates and profitability.
· Running and maintaining reports both for Operational and Commercial use.
· Attending customer visits as the Operational liaison, representing our brands appropriately.
· Flexibility to operate across multiple accounts to balance workload within the wider team.
Experience of processing orders and managing orderbooks, ideally using an EBS system (Oracle or similar).
· Good computer literacy (including familiarity with Microsoft Office products, especially Excel) is a must.
· Experience of working with a BI package (OBIEE or similar) would be advantageous, but not essential.
· Experience with Microsoft Teams would be advantageous, since a proportion of remote working may be required.
· A second language would be advantageous, but not essential.
Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer's, Oster, NUK, Spontex and Campingaz. Order Management Coordinator (12 Month FTC) - (Job Number: 2400936)#J-18808-Ljbffr



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